VoiceflowSenior Software Engineer
Jul. 2021 - Sep. 2024- Architected and implemented NLU Manager system using advanced classification algorithms to resolve conflicts between utterances, entities, and intents
- Developed AI integration framework for integrating ChatGPT and other LLMs into the platform's core functionality
- Engineered Variable States system enabling dynamic persona testing in chatbot prototype environments
- Built and optimized critical backend services handling high-throughput requests with efficient caching strategies
- Implemented complex data visualization features for analytics dashboard using D3.js and React
- Stack: Node.js, TypeScript, React, Express, GraphQL, MongoDB, Redis, AWS Lambda, Docker