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Work Background
Case Management Assistant
BayCare Health SystemCase Management Assistant
Jan. 2022United States
Regional Member Professional Practice Council
BayCare Health SystemRegional Member Professional Practice Council
Apr. 2016 - Apr. 2019
Emergency Room Patient Advocate
St. Joseph's HospitalEmergency Room Patient Advocate
May. 2005 - Feb. 2015Tampa/St. Petersburg, Florida AreaAct as liaison between emergency room patients, physicians, staff, and family. Provide support, information, and clarification of hospital policy and procedure. Assure patient and family needs are met, directly addressing questions, concerns, and complaints. De-escalate patients and visitors in high stress and trauma situations. Work independently handling multiple tasks with efficiency and prioritization. Gather information and locate family when patient is unable to communicate. Assist in discharge planning with patients. KEY ACCOMPLISHMENTS: • Noticed for extensive medical knowledge, one of first non-RNs hired for the position. • Contributing member of Critical Incident Stress Management: Group Crisis Intervention Team. • Known for excellent customer service for all physicians, staff, and patients, utilizing compassion and diplomacy in high stress situations.
Hospital Liaison
LifeLink FoundationHospital Liaison
Oct. 2001 - Apr. 2005Tampa/St. Petersburg, Florida AreaProvided professional services for an organ and tissue donation non-profit in a hospital level two trauma center. Worked within established policies and procedures to build and maintain positive working relationships with hospital physicians and staff. Combined education with tactful communication and marketing to generate referrals for organ and tissue donations. KEY ACCOMPLISHMENTS: • Surpassed donations of level one trauma hospital/transplant center. • Achieved Top Donor Hospital.
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