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Work Background
HanaCloud & Infrastructure Engineer
Jun. 2019Buraydah, Al Qasim, Saudi ArabiaCut Azure spend 22 % YoY via RI/SP strategy, tagging, and auto‑shutdown scripts. Extended DR to Oracle Cloud – ≤ 4 hr RTO at 30 % lower cost than native Azure. Built hub‑and‑spoke multi‑cloud: Azure Firewall, FortiGate NGFW, private endpoints (0 critical incidents). Deployed Graylog 6.2 + LibreNMS/Oxidized for 40 + devices; MTTR ↓ 37 %. Led data‑centre relocation Riyadh→Qassim (zero downtime) and consolidated 15 physical servers into Hyper‑V & Azure. Implemented Zero‑Trust (MFA, CA policies) for 320 + users – Security Score +24 pp.
HanaNetwork & Sec Operations Team Lead
Jun. 2015 - Jun. 2019Buraydah, Al Qasim, Saudi Arabia• Upgraded LAN core with Cisco Nexus 9K & Catalyst 9500/9300 (10 Gb/40 Gb backbone; 98 % SLA).
• Delivered 200‑camera CCTV network 2 months early, 8 % under budget.
• Migrated PRI to SIP (CUCM/3CX), saving SAR 150 k / yr.
• Instituted NIST‑aligned change & incident processes; P1 incidents ↓ 28 %. • Designed and lead the security & surveillance project. The project involved around 200 CCTV IP cameras, low latency & high bandwidth network, & other security systems.
• Successfully completed large-scale network design & deployment project involving new warehouses & production line.
• Managing and overseeing the smooth and daily operation of the IT department, consisting of 6 on-site warehouses & 4 buildings interconnected through Wi-max and multi mode fiber. Part of team, responsible for managing the IT services for around 700 users.
• Maximizing network performance and ensuring service availability and reliability through ongoing monitoring and troubleshooting.
• Maintaining the network configuration/installation SOP & MOP.
• Supervising the tier -1 & 2 IT staff for managing tickets & customer issues. Earlier roles: Network Operations Centre Engineer (2012‑2015); Internal Auditor & Systems Coordinator (2008‑2012) – details on request.
HanaNetwork Operations Center Engineer
Jun. 2012 - Jan. 2015• Configuring and supporting Cisco ISR Routers, Core & Edge Switches.2960s, 3750s,3850s nexus 3000 etc.
• Managing Firewalls – Cisco ASA 5500 & FortiGate 501 series.
• Wi-Max Links (Ubiquity) configuration & management.
• Cisco CUCM & 3cx administration
• VOIP tickets handling.
• VPN tickets handling.
• Managing Windows PDC, Windows AD etc. • Supporting & handling issues related to Windows servers (2012r2) and RHEL 5 servers.
• Troubleshooting network issues, tier 1 & 2
HanaInternal Auditor & Systems Coordinator
Jan. 2008 - Jun. 2012Buraydah, Al Qasim, Saudi Arabia• Maintaining & managing SOPs as per ISO 9001:2001 quality management standard requirements.
• Internal Audit Team Leader & Quality Awareness Trainer.
• Logged and prioritized the Requests for Change (RFCs) requests. • Presented the daily and weekend FSCs (Forward Schedule of Changes) to management.
• Documented all pertinent end user IT assets identification information, including name, department, contact information, system ownership, etc. • Managed weekly and monthly Incident management and Problem review meetings and provided data metrics to Management.
• Managed and customized the service management system, including workflow creation and documentation.
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