HanaInternal Auditor & Systems Coordinator
Jan. 2008 - Jun. 2012Buraydah, Al Qasim, Saudi Arabia• Maintaining & managing SOPs as per ISO 9001:2001 quality management standard requirements.
• Internal Audit Team Leader & Quality Awareness Trainer.
• Logged and prioritized the Requests for Change (RFCs) requests. • Presented the daily and weekend FSCs (Forward Schedule of Changes) to management.
• Documented all pertinent end user IT assets identification information, including name, department, contact information, system ownership, etc. • Managed weekly and monthly Incident management and Problem review meetings and provided data metrics to Management.
• Managed and customized the service management system, including workflow creation and documentation.