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Work Background
Delta Petroleum Caribbean Ltd. Regional IT Administrator
May. 2021St.LuciaIn my current role as a Regional IT Administrator, I carry out the following activities:
- Formulate learning material, covering presentations, reference guides, and FAQs.
- Oversee performance of existing computer systems and IT infrastructures; identify problems and resolve issues to fulfil requirements.
- Upgrade hardware and software programs for all Delta Petroleum users.
- Perform data backups and recovery processes.
- Troubleshoot and provide technical support on all office equipment.
- Document processes, as well as back up and archive data.
The key achievements for this role have been:
- Acted as project lead for software changes, covering HR, Payroll, CMMS, Procurement, and ATIO ERP/POS projects.
- Monitored, maintained, and supported the company's networks, servers, and file systems.
- Met company objectives by upgrading, installing, and configuring new hardware and software.
- Prevented potential threats by implementing security protocols and procedures.
- Formulated user accounts and performed access control.
- Optimized computer systems by performing diagnostic tests and debugging procedures.
- Created data retrieval and recovery procedures.
- Delivered technical support and training on various systems, covering MS Office 365, ATIO ERP/POS system, BambooHR, and Citrix, across all islands (Anguilla, Montserrat, BVI, St. Lucia, St. Kitts & Nevis) in a timely manner.
- Negotiated with vendors on pricing and equipment availability for best possible pricing.
- Bamboo HR transition & Training - 99% complete.
Delta Petroleum Caribbean Ltd. HR Personnel Officer
Jan. 2021 - May. 2021St.LuciaWhile serving as Human Resource Personnel Officer (HRPO), I have performed following tasks:
- Maintained HRIS (HRplus) updating employees' information.
- Provided support in performance management and staff evaluation.
- Optimised processes and drove efficiency by coordinating and implementing robust strategies.
- Managed multiple aspects, including compensation and benefits plans, policy development, contract negotiations, and training and development.
Examples of my key accomplishments include:
- Developed electronic employee filing system per island.
- Mitigated lead time for reimbursements for employee medical claims.
- Provided effective recommendations on moving towards an application that would get employees to buy in; suggested switching to Bamboo (includes an app for ease of reference for all of our employees, who are mostly out in the field).
- Developed business social media presence, including creation and monitoring of LinkedIn company page.
- Conducted interviews and short-listed potential employees.
Delta Petroleum Caribbean Ltd.Regional Executive Assistant
Mar. 2018 - Jan. 2021St. KittsAs a Regional Executive Assistant, I have - Delivered support to senior management in Power Plant Bid contract negotiations; created memos, policies, and procedures for operation of senior management's offices. - Managed senior management's schedules, including accommodation, flight bookings, and meetings. - Performed multiple tasks, such as arranging travel arrangements, overseeing calendar, and preparing reports.
Please find below the key contributions for this role:
- Initiated paperless initiative within Delta Petroleum.
- Acted as Key editor for all Power Plant bidding contracts, such as BVIEC - British Virgin Islands Electricity Corporation, ANGLEC - Anguilla Electricity Corporation, MONLEC - Montserrat Electricity Corporation, SKELEC - St. Kitts Electricity Corporation, and NEVLEC - Nevis Electricity Corporation.
- Oversaw projects; QuickBooks, Citrix Users (email assignment and provided first-level support for Citrix/email issues), Training - Signing documents electronically (6 months to get all employees as signatories to sign documents electronically).
- Email account user creation and helpdesk coordinator (Delta Petroleum & ECI (Eze Castle Integration).
Sandy Lane Yacht Club & ResidencesHR Officer
Dec. 2015 - Mar. 2018Canouan, St. Vincent & the GrenadinesDuring this tenure, I have - Created employee handbook and prepared water distribution schedule, including desalination plant housing and sales deliveries water dispatch schedule. - Ensured compliance with HSE regulations throughout construction site and revamped HSE procedures in accordance with OSHA and St. Vincent and Grenadines Labour Code.
- Prepared and delivered work permits for all ex-pat employees.
- Investigated employee violations and proposed sanctions for approval by CEO. The key contributions for this role have been:
- Maintained employee files by designing soft copy filing system.
- Developed onboarding process and updated multiple forms for both entities.
- Formulated business social media presence for Glossy Bay Recruiting (LinkedIn & Facebook).
Delta Petroleum Caribbean Ltd.Human Resources Assistant
May. 2013 - Aug. 2013Tortola British Virgin IslandsDealt with all Human Resource matters and reported to the Regional General Manager.
Campus Living CentresResident Advisor
Sep. 2012 - May. 2013Toronto, Canada Area
Saint Joseph's Convent KingstownInformation technology Teacher
Sep. 2010 - Dec. 2010Saint Vincent and the GrenadinesI taught Information Technology which consisted of the programming language pascal and also the fundamentals of using Microsoft Word, Excel and Access efficiently. I taught this subject to forms 1 to 5 of the above mentioned secondary school.
Karib CableCustomer Service
Jun. 2010 - Aug. 2010St.Vincent and the GrenadinesI conducted various duties during my time here such as; the call centre, the assistant dispatcher and in customer services on the front line.
The News NewspaperJournalist
Jun. 2009 - Aug. 2009St. Vincent and the Grenadinesedited pictures, followed up on leads for potential stories for that weeks news edition, attended press conferences and covered any potential stories assigned.
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