CasaSur Hotel CollectionRecepcionista & concierge
Feb. 2018 - Sep. 2021Buenos Aires, Provincia de Buenos Aires, ArgentinaIn my role as a receptionist and concierge at CasaSur Hotel Collection, I managed daily front desk operations, provided personalized service to guests and potential clients, and collaborated with various departments to ensure a seamless experience. I processed check-ins and check-outs, handled billing and credit accounts, and assisted with concierge services, including restaurant reservations and transportation arrangements. I maintained open communication with reservations, maintenance, housekeeping, and the restaurant to address any guest issues or complaints promptly. Additionally, I followed up with guests via email after their visits to ensure their satisfaction and documented incidents and complaints for management review, enhancing overall efficiency and guest satisfaction.