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Work Background
StafiProcess and Procedures Business Coach
Jan. 2023In my current role as a Process and Procedures Business coach at Stafi, I lead individuals and teams to enhance business performance through tailored coaching and feedback. I manage schedules, coordinate meetings, and supervise a diverse team of 200 representatives to ensure high performance across client assignments. Additionally, I contribute to a significant increase in client satisfaction ratings by collaborating closely with the Client Success team.
The Ritz-Carlton, DohaGuest Relations Agent
Aug. 2022 - Jan. 2023Doha, QatarAs a Guest Relations Agent at The Ritz-Carlton, Doha, I delivered personalized services during the World Cup, achieving high satisfaction scores. I attended to VIP guests, including presidents, royalty, actors, and top models, addressing inquiries and coordinating with various departments to ensure their requests were met promptly, enhancing the overall guest experience.
StafiJunior Project Manager
Mar. 2022 - Aug. 2022Led cross-functional communication between the COO and departments, enhancing collaboration. • Managed real estate projects process from land purchase to approvals.
• Oversaw deployment and testing of CRM, LMS, and ATS systems for efficiency.
StafiPersonal & Executive Assistant
Jun. 2021 - Aug. 2022In my role as a Personal & Executive Assistant at Stafi, I managed the COO's schedule and correspondence, resulting in a 30% increase in time management efficiency. Additionally, I coordinated 50+ meetings and travel arrangements, ensuring seamless logistics. I also drafted reports and presentations for executive meetings, improving deliverable quality by 25%.
CasaSur Hotel CollectionRecepcionista & concierge
Mar. 2018 - Sep. 2021Buenos Aires, Provincia de Buenos Aires, ArgentinaIn my role as a receptionist and concierge at CasaSur Hotel Collection, I managed daily front desk operations, provided personalized service to guests and potential clients, and collaborated with various departments to ensure a seamless experience. I processed check-ins and check-outs, handled billing and credit accounts, and assisted with concierge services, including restaurant reservations and transportation arrangements. I maintained open communication with reservations, maintenance, housekeeping, and the restaurant to address any guest issues or complaints promptly. Additionally, I followed up with guests via email after their visits to ensure their satisfaction and documented incidents and complaints for management review, enhancing overall efficiency and guest satisfaction.
JW MarriottFront Desk Supervisor
Mar. 2017 - Nov. 2017Caracas, VenezuelaIn my role as a Front Desk Supervisor at JW Marriott Caracas, I oversaw daily shift operations, trained and mentored team members, and coordinated with various departments to ensure a seamless guest experience. I conducted cash audits, closed cashier shifts, and ensured adherence to standard procedures, resulting in improved efficiency and customer satisfaction.
JW MarriottFront office clerk
Mar. 2016 - Mar. 2017Av. Venezuela con calle Mohedano, El Rosal.In my role at JW Marriott, I ensured guest satisfaction by providing personalized service, managing check-in/out processes, and coordinating with various departments to address guest needs promptly. Additionally, I maintained incident reports and communicated effectively with management to resolve issues efficiently.
Eurobuilding Hotel & Suites CaracasCoordinadora de atención al cliente
Nov. 2015 - Mar. 2016Calle La Guairita, Caracas, Miranda
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