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Work Background
Jade Business Services (JBS)Modern Data Platform || Azure Data Architect || Data Solutions || Pre-Sales
Nov. 2023Greater Noida Strategic Client Advisory & Growth
1. Trusted Advisor: Act as the single point of contact (SPOC) for D&A portfolios, advising C-suite stakeholders on data strategy, cloud migrations (Azure/Snowflake/Databricks), and AI/ML adoption, resulting in ~ $ 90 M+ account expansion in 2024. 2. Consultative Selling: Partner with clients to identify unmet needs in Data Governance, Quality, and Engineering, translating them into revenue opportunities through upsell/cross-sell. 3. Stakeholder Alignment: Bridge gaps between business goals and technical execution to reduce delivery escalations. End-to-End Delivery Leadership
1. Governance: Established KPIs and dashboards (Power BI and Grafana) to monitor 15+ projects, ensuring ~99% SLA compliance and cost savings through optimized resource allocation. 2. Data Solutions Delivery: Spearheaded Modern Data Platform implementations, cutting ETL latency and enabling real-time analytics for clients across Oil and Gas, Renewable Energy, and Credit Rating domains. 3. Risk Management: Resolved C high-priority escalations through root-cause analysis and blameless retrospectives, maintaining client satisfaction. Technical Execution & Innovation with Operational Excellence
1. Cloud & Modernization: Led Snowflake migrations and Databricks pipelines, reducing legacy system costs while improving scalability.
2. AI/ML Enablement: Advised clients on GenAI use cases (e.g., RAG Assistant, Route Optimization), accelerating project timelines and reducing operational costs.
3. Resource Optimization: Partnered with Talent Acquisition to reduce bench time by ~50% and align skills (Data Engineering, BI) with project demands by creating skill and POC pools across the organization. 4. Revenue Assurance: Implemented contract/SOW tracking systems and Reporting Governance, recovering ~$38k in leakage via change-order audits in 2024 Q3-Q4.
XceedanceProject Manager
Jan. 2021 - Jul. 2022Gurugram, Haryana, IndiaProject & Stakeholder Management
1. Led end-to-end data integration projects for insurance clients, ensuring seamless data flow and system interoperability.
2. Managed stakeholder expectations through clear communication, status updates, and risk mitigation strategies.
3. Tracked project timelines, milestones, and resource allocation using Microsoft Project, ensuring on-time delivery. DevOps & Source Control
1. Implemented Azure DevOps for source code management, enabling version control, CI/CD automation, and collaborative development. ETL & BI Development
1. Designed and developed ETL pipelines using Pentaho, transforming raw data into actionable insights.
2. Built interactive Power BI dashboards & Pentaho reports, enabling data-driven decision-making for stakeholders.
ProvanaTechnical Project Manager
Jan. 2020 - Dec. 2020Noida, Uttar PradeshData Modeling & ETL Architecture
1. Collaborated with business users and managers to analyze requirements and design optimal data models to meet business needs.
2. Developed high-level ETL data flows and reference patterns, ensuring scalable and efficient data integration.
3. Delivered technical design specifications, source-to-target mappings, and POC mappings to guide ETL development.
4. Established and enforced technical standards for project deliverables to maintain consistency and quality. ETL Development & Optimization
1. Engineered optimal ETL solutions to extract and load data from disparate sources into the Enterprise Data Warehouse (EDW).
2. Optimized SSIS packages and SQL queries, significantly improving load performance and reducing processing time.
3. Automated ETL workflows using SQL Server Agent jobs for daily execution.
4. Loaded and managed data in Azure Data Lake using SSIS integrations. Quality Assurance & Deployment
1. Conducted peer reviews and rigorous testing to minimize development errors.
2. Managed change tickets for seamless production deployments.
3. Resolved critical issues during the stabilization phase, ensuring system reliability.
4. Prepared comprehensive support documentation and facilitated a smooth handover to the support team.
Dataminerz Innovative SolutionsEnterprise Data Architect || Business Intelligence Solutions || Data Products
Nov. 2019 - Nov. 2023Greater NoidaStrategic Project Leadership
1. Spearhead high-level project delivery strategies for US clients, driving client-centric decisions and resolving complex business challenges.
2. Direct $10M+ projects using MS Project/Jira, optimizing resource allocation to achieve 95% utilization and align with revenue targets. Data Architecture & Warehousing
1. 16+ years in DWH/ETL, with 9+ years specializing in advanced data modeling (star/snowflake schemas) for scalable multi-TB datasets in Azure/Snowflake.
2. Designed tiered storage strategies in Azure Data Lake, reducing storage costs by 40% while enabling real-time reporting.
3. Expert in DW Governance, including metadata management, data quality, master data, and lifecycle policies. Cloud & Modern Data Platforms
1. Architected Azure Synapse, SQL Warehouse, and Function Apps, consolidating fragmented data sources and improving query performance by 5x.
2. Optimized PySpark in Databricks, slashing pipeline runtime from 8 hours to 45 minutes through efficient data cleaning/transformation.
3. Leveraged Data Bricks & Python Notebooks for advanced data slicing, dicing, and preprocessing. DevOps & Automation
1. Engineered CI/CD pipelines (Azure DevOps) for ETL workflows, reducing deployment errors by 90% and ensuring seamless cloud security compliance. BI & Analytics Leadership
1. Managed enterprise Power BI governance, deploying data alerts/SMS notifications that cut stakeholder follow-ups by 50%.
2. Led BI Practice & Data Platform teams, ensuring scalable, high-performance analytics solutions. Stakeholder & Cross-Functional Collaboration
1. Bridged business and engineering teams, maintaining zero escalations in 2023 through transparent communication and strategic alignment.
DatagrazpDirector / Project Manager
May. 2018 - Jan. 2020Bengaluru Area, IndiaProject & Delivery Management
1. Successfully managed end-to-end delivery of Application and BI Development projects across BFSI (Payments) and Healthcare (Clinical & Insurance) domains.
2. Led projects using a hybrid (Waterfall + Agile) approach to optimize flexibility and structure.
3. Directed a team of nine (Business Analysts, Developers), overseeing task allocation, resource management, and performance tracking.
4. Provided executive updates to senior leadership and stakeholders on project progress, risks, and achievements. Cloud & Data Engineering
1. Architected and deployed cloud-based solutions across AWS, Azure, and GCP, leveraging: A. Azure Synapse Analytics, Data Factory, SQL Azure, Data Lake B. PaaS/IaaS, Azure Analysis Services, Key Vault, Application Insights
2. Designed and optimized ETL pipelines for ODS layer development, ensuring seamless data integration from multiple sources (flat files, Excel, XML, SAP ECC).
3. Implemented Slowly Changing Dimensions (SCD Type I & II) for historical data tracking.
4. Automated SSIS jobs for importing/exporting data from CSV, Excel, and text files. BI Development & Analytics
1. Expert in BI stack (SSIS, SSAS, SSRS) and data visualization (Power BI, Tableau).
2. Applied performance tuning techniques to enhance data throughput and processing efficiency.
3. Developed Excel Macros and SQL scripts (using TOAD, SQL Developer, MS SQL Server Mgmt Studio) for data analysis and reporting.
4. Utilized Data Integrator transforms, variables, and functions for complex ETL workflows. DevOps & Best Practices
1. Championed DevOps adoption (CI/CD pipelines via Jenkins/Puppet) to streamline deployments.
2. Ensured data governance and compliance while handling sensitive financial and clinical datasets.
3. Collaborated with Scrum Masters & Dev Teams to support monthly releases and troubleshoot issues.
LogMeInCustomer Success Manager
Apr. 2018 - Dec. 2018Bengaluru, Karnataka, IndiaCustomer Experience Strategy
1. Spearheaded CSAT (Customer Satisfaction) analytics program to drive data-informed customer experience improvements
2. Developed comprehensive customer retention strategy and roadmap, reducing churn by 8%
3. Created executive-level NPS (Net Promoter Score) scorecards to track customer loyalty trends Advanced Analytics & Visualization
1. Designed and deployed Tableau dashboards for GoToMeeting, GoToTraining and GoToWebinar platforms:
2. Customer Churn Analysis dashboard identifying at-risk accounts
3. Customer Satisfaction tracking with drill-down capabilities
4. NPS performance monitoring across product lines
5. Built predictive models to forecast customer retention probabilities Customer Success Enablement
1. Delivered actionable insights to customer success teams through:
2. Early warning systems for potential churn
3. Customer health scoring models
4. Usage pattern analysis for upsell opportunities
5. Established closed-loop feedback process between analytics and frontline teams
Infomerica IncProject Manager
Sep. 2017 - Apr. 2018Bengaluru Area, IndiaStrategic Project Management
1. Lead cross-functional teams in delivering end-to-end BI solutions using QlikView and Spotfire, from requirements gathering to final implementation
2. Oversee the full project lifecycle using Scrum/Agile methodologies, ensuring on-time, high-quality deliveries
3. Drive process innovation by identifying and implementing "Bright Ideas" that enhance business operations and analytics capabilities Client & Stakeholder Management
1. Serve as the primary client liaison, translating complex business challenges into technical solutions while managing competing stakeholder priorities
2. Develop project timelines (TAT) and optimize resource allocation to maximize efficiency
3. Present data-driven insights and recommendations to executive stakeholders, bridging technical and business perspectives Operational Excellence
1. Define and communicate clear project objectives, task ownership, and success metrics to delivery teams
2. Proactively identify and escalate risks, implementing mitigation strategies to maintain project continuity
3. Balance technical, financial, and business requirements to align solutions with client goals
UnitedHealth GroupLead Business Analyst
Sep. 2015 - Sep. 2017Gurgaon• Handling multiple teams involved in various projects
• Client interaction for end to end project deliveries from requirement gathering to the final product
• Responsible for monitoring the E2E project life cycle ( Scrum - Agile )
• Suggesting Solutions to the customer business problems
• Project TAT Estimation and resource Allocation as per requirement
• Leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Draft and distribute project objectives and tasks to the solutions team. • Escalate issues and concerns appropriately. • Continuously working on Bright Ideas and Innovation for Process and Business Improvement
• Consider, prioritize and balance the competing needs of diverse stakeholders
UnitedHealth GroupSenior Business Analyst
Sep. 2013 - Sep. 2015Gurgaon, India• Responsible for monitoring the E2E project life cycle (Waterfall model)
• Leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Handling Multiple projects at a same time
• Draft and distribute project objectives and tasks to the solutions team.
• Reporting related to Enrolment & Billing for M&R segment of UHG
• Involved in various technical trainings like SQL Server, SAS, Tableau
• Escalate issues and concerns appropriately
• continuously works on Bright Ideas and Innovation for Process and Business Improvement
• Consider, prioritize and balance the competing needs of diverse stakeholders Other Skills/duties,
1. Managing multiple projects at a same time
2. SQL Development, Database Solution
3. SSRS and SSIS deployment
4. Excel VBA , Automation
5. Involved in multiple Audit Projects
UnitedHealth GroupBusiness Analyst
Jul. 2011 - Sep. 2013Gurgaon, IndiaThe kind of role I wanted to be in, I got that as a Business Analyst. I learned how to develop SQL,SSIS and SSRS reports and Project Management, Use of VBA for automation. And all development work.
•Have been involved in various Audit Projects using tools like SQL Server, SSIS, SSRS, Excel VBA
•Excel VBA and Automation related to various Projects
•T-SQL, SQL server 2008 R2 version for data mining
•Using SSIS for ETL process
•Working on the projects related to Data quality and SQL Server Development
•Actively involved in Employee Development and Training activities. Successfully ran a session on Communication and presentation skills for more than 1.5 years
American ExpressBusiness Analyst
Feb. 2010 - Jul. 2011Gurgaon, IndiaI joined American Express India Pvt Ltd. in Feb 2010 as Business Analyst. And entered in financial world. Here I got to know how a bank or financial firm works and the business strategy which is followed here for growth in this competition era.I learnt how management process works. • VBA and Automation projects related to process reporting
• Work on Analysis of Spend done by corporate on their American Express charge cards
• Forecast of Spend and saving for prospect and existing clients of American Express
• Consulting corporate for their expense management acting in EMEA
• Involve in standard reporting for Amex with proper TAT and SLA’s
• Involve in the Analysis of Spend profiles of future clients of American Express
• Analysed customer spending patterns to identify trends and opportunities.
• Segmented transaction data to track high-value customers and spending behaviors.
• Created dashboards to monitor category-wise and region-wise spending trends.
• Developed automated MIS reports for business stakeholders.
• Ensured data accuracy and integrity while generating financial reports.
• Worked with large datasets from multiple sources to derive key insights. • Provided actionable insights to optimize marketing and customer retention strategies.
• Collaborated with finance, risk, and marketing teams for data-driven decisions.
• Supported strategic planning by delivering key spending analytics reports.
IBM DakshSenior Analyst
Dec. 2008 - Feb. 2010Gurgaon, IndiaI got promoted in Nov 2009 as Senior Analyst in WFM for Bell Canada process at IBM. My profile got completely changed as I enhanced my skills in msexcel and VBA.I worked as business analyst here and gain knowledge about middle management.
And did a lot of Automation Projects to save time and cost to company.
• Analysis of Interval and intraday call flow
• VBA Programming and automation of reports
• Recording and editing of macros
• Calculation of stacks and monthly incentives for Bell Operations
• Handling Daily Client reports and analysis
• To maintain TAT and accuracy of reports
• To develop new reports for the process to enhance productivity and saving of MIS as well as for Company
• Analyzed customer spending patterns to identify trends and opportunities.
• Analysed call centre operations data to track and report on key performance metrics (KPIs) like Average Handling Time (AHT), First Call Resolution (FCR), Service Level, Abandonment Rate, and Customer Satisfaction (CSAT).
• Generated daily, weekly, and monthly reports to assess call centre performance and support decision-making by management.
• Utilized data visualization tools like Power BI and Excel to create interactive dashboards and reports for real-time monitoring of call centre metrics.
• Extracted call centre data from various sources such as CRM systems, IVR logs, and telephony platforms (e.g., Genesys, Avaya) to generate insightful reports.
• Integrated data from multiple sources (internal databases, cloud-based platforms, and external APIs) to provide a holistic view of call centre performance.
• Conducted trend analysis on call volumes, agent performance, and customer interaction patterns to identify areas for improvement and optimize staffing requirements.
• Created predictive models to forecast call volumes and staffing needs using historical data, helping in better resource allocation.
IBM DakshCustomer Care Executive
Jun. 2007 - Dec. 2008Gurgaon, IndiaI worked as CCE for about 1.5 Years and learned how to start your career in BPO;My profile was completely involved in handling voice account for UK based customers and providing technical support, troubleshooting & supporting Virgin Television and Virgin Telephone.I was actively involved in assisting all team members on floor and acted as a Mentor. My Manager had received plenty of appreciation mails from Trevor Elliott (Managing Director, Virgin Media), wherein the customer has appreciated my customer service, and the way I have catered them. I was recognized for my contribution in team as one of the best Specialists, wherein I implemented and streamlined certain reports that helped my manager to control deviation of certain parameters and achieve monthly targets.
I was recognized as the best performer on floor and have won many R & R rolled on floor.
In IBM, I was appreciated for my contribution in Maple operations (in terms of customer satisfaction and revenue generation) and was rewarded for the same with gifts vouchers.
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