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Work Background
Digital Radiance Marketing LLCCEO, Digital Strategist and Solutions Specialist
Aug. 2024
CCIDigital Marketing and Technology Executive
Feb. 2024United StatesResults-driven digital marketing and technology professional specializing in CRM management, email marketing, and web development. Spearhead marketing automation strategies, optimize email campaigns, and create compelling content that drives engagement and conversions. CRM & Email Marketing: Develop and execute targeted campaigns, leveraging automation and segmentation to nurture leads and improve retention.
Compelling Copy & Design: Craft persuasive messaging and ensure brand consistency through email templates and graphic design adjustments.
Web Development & LMS Management: Build and update web pages using HTML/CSS/Bootstrap and maintain the LMS and eCommerce platform with accurate course details.
Analytics & Optimization: Track campaign performance, provide actionable insights, and implement data-driven improvements.
Cross-Functional Collaboration: Work closely with tech, operations, and marketing teams to ensure seamless project execution. Key Achievements:
✔ Launched high-converting email campaigns that boosted engagement and conversions.
✔ Designed and built optimized web pages, improving user experience and accessibility.
Wet Whistle Washing LLC.Virtual Administrative Coordinator
Mar. 2019 - Mar. 2023Elyria, Ohio, United StatesPerforms clerical duties like answering calls, email correspondence, data entry, calendaring, document creation, copying, etc. Bookkeeping in QBO, I.e., Accounts Receivable, Accounts Payable, Invoices, Vendor payments, etc.
Completed market research to determine potential client base and specific needs for customers resulting in a targeted demographic for the business’s niche.
Created a general population survey that yielded more than 200 responses in the first week, which highlighted the services people would pay for and what they’d like us to offer.
Set up website, social media pages and Google My Business page in addition to business email account.
Utilizes Canva to design and implement a successful ad campaign for the startup’s social media platforms, including posts, business cards, logo and virtual assistance.
Works alongside the owner to form a business model which identified products and services offered, target markets and potential expenses.
Griffith FoodsPacker
Oct. 2015 - Mar. 2016Avon, Ohio, United StatesPacked bagged food products into boxes for stacking. Stacked boxes according to diagram for shipment.
Wrapped pallets to secure for travel.
Labeled boxes of product.
Completed paperwork related to work processes.
Verified temperatures of product for accuracy and food safety.
Operated electric pallet jack to move pallets throughout the warehouse.
Aj Rose ManufacturingMachine Operator
Aug. 2013 - Jun. 2015Avon, OhioOperated parts washing machine and assembly press. Sorted car parts for final inspection to specifications of customers. Logged information into inventory system and completed appropriate paperwork/labeling.
WalmartSales Associate/Customer Service
Aug. 2012 - Jul. 2013Elyria, OhioCompleted customer orders by operating a meat slicer.
Prepared and Packaged ready-to-eat food in a timely manner.
Engaged directly with customers to ensure satisfaction and meet needs.
Sanitized deli area to exceed Health Department standards and procedures
Adam Bomb MMAAdministrative Assistant/Customer Service Rep
Jan. 2010 - Aug. 2012Elyria, OhioProvided top-notch administrative support, including managing calendars, handling correspondence, and organizing meetings to optimize daily operations.
Acted as the first point of contact for customer inquiries, addressing concerns, and providing timely and effective resolutions to ensure customer satisfaction.
Utilized strong organizational skills to streamline office procedures and enhance overall efficiency.
Collaborated with cross-functional teams to coordinate projects, ensuring seamless communication and project completion.
Assisted in the development and implementation of customer service policies and procedures to improve service delivery. Key Achievements: Implemented a customer feedback system resulting in a 15% increase in customer satisfaction scores.
Successfully managed and prioritized multiple administrative tasks, resulting in a 20% reduction in turnaround time.
Developed and maintained a comprehensive filing system, improving document retrieval efficiency by 25%. Skills: Administrative Support
Customer Service
Time Management
Communication (Verbal and Written)
Problem Solving
Attention to Detail
Multi-tasking
Microsoft Office Suite
QuickBooks
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