PT Multi Kreasi SinergiaOperations Manager
Aug. 2016 - May. 2021BatamPT MKS is a multi-service company engaged in the provision of cleaning services (Alamaak), Coworking Space (Creation Space) and Fotosintesa (Plant Based Restaurant). As Founding Team, some of my duties and responsibilities are : - Develop and execute long-term business strategies for Alamaak, Ruang Kreasi, and Fotosintesa to ensure sustainable growth
- Establish SOPs and scalable workflows to improve efficiency across all business units
- Oversee marketing, branding, and public relations to strengthen brand positioning in the industry.
- Recruit, train, and mentor key team members to drive operational and service excellence. (Alamaak Services) : On-demand cleaning services
- Developed and optimized business processes, improving operational efficiency from inception.
- Spearheaded the development and launch of digital product (website)
- Led the execution of 10+ new service offerings based on user feedback, achieving a high recommendation rate.
- Successfully strikes the deal with 3 B2B services (Ruang Kreasi) : Coworking Space
- Designed and implemented 50+ programs to enhance digital skills and knowledge, collaborating with communities, academia, and government institutions.
- Successfully hosted national and international events such as 1000 Startup Digital, Startup Weekend, FDC, BCA Synergy, and Ruang Komunal.
- Facilitated ICT and entrepreneurship curriculum at one school and one university, contributing to digital literacy and innovation. (Fotosintesa): Plant-based restaurant - Established SOPs for restaurant operations, ensuring high service and quality standards.
- Coordinated across departments to optimize customer experience and satisfaction.
- Led the development and launch of a new menu, increasing sales by 30% compared to the previous period. Others Achievement - Grows the company from 3 initial members to 25 members