Requests
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Network Power<100 people
Roles
🗿75%
HR
💸50%
Marketing
🧑🔬50%
Engineer
Geos
🇷🇺25%
Russia
🇺🇸25%
United States
Work Background
The Trade DeskInformation Technology Support Analyst
Jun. 2021 - May. 2025London, England, United Kingdom• Provided comprehensive support and technical assistance for the organisation's IT infrastructure, ensuring smooth operations across various teams and regions. • Utilised Jira ticketing software to efficiently manage and track incidents, requests, and service tasks. • Worked closely with internal IT teams to troubleshoot and resolve issues, as well as collaborate on key projects to enhance system performance and user experience. • Led and supported site builds for new office locations, ensuring seamless technology setups and infrastructure deployment as well as qualitative visits to sites without IT present - Dubai, Stockholm & Paris. • Managed IT operations within the EMEA region, addressing region-specific issues in a timely and effective manner. • Contributed to Identity Operations, focusing on user access management, identity management, and ensuring compliance with security protocols. • Participated in compliance projects, ensuring adherence to organisational policies and industry regulations for secure IT operations. • Served as a mentor, guide, and was the go-to person for IT Operations Analysts regarding EMEA, providing expertise and support to ensure team success. • Supported users on Windows, Mac, and Linux platforms, assisting with deployment, troubleshooting software and hardware issues, and performed manual component upgrades on Windows machines.
REEDCloud Support Analyst
Jul. 2020 - Jun. 2021London, England, United Kingdom• Provided 1st line technical support to customers via telephone, email, face-to-face and remotely
• Used Incident Management Tool (Service Now) to log, resolve or escalate tickets when appropriate
• Provided support for user account administration, e-mail, VPN, telephony, cloud-based file sharing, meeting collaboration software, print, end-point security and all other Reed systems
• Responded to time sensitive business requests to minimise impact on users.
• Made contributions to the Knowledge Base Article
• Managed and Troubleshooting Cloud Services: Office 365 using MS InTune
• Provided support for Windows 10/IOS/Android during mobile enrolment.
• Diagnosed and resolved software and hardware faults
TutorESL Private Tutor
Oct. 2018 - Jul. 2020London, England, United Kingdom• Equipped students with the knowledge and skill sets to prepare for the Graded Examinations in Spoken English (GESE) test in order to obtain citizenship in the UK.
• Trained students for the Life in the UK test through tailormade lessons following the objectives provided.
• Effectively and appropriately differentiate tutoring in order to meet students’ learning styles and differences.
BoeingInstructor
Jul. 2017 - Oct. 2018Doha, Qatar• Taught English and IT skills to Military personnel in the Qatari Airforce with a software program (DynED).
• Increased enrolment by 50% over a 6-month period, due to the numbers of students who passed the DLI test. • Responsible for first line troubleshooting and risk management for students online. • Collaborated with instructors and supervisors to chart and deliver positive digital literacy outcomes. • Managed online student data-base, through inputting students’ monthly report and eligibility for DLI testing.
• Identified and assessed customers’ needs to achieve satisfaction and in turn was awarded a certificate of achievement by the Captain.
Al-Imam Muhammad Ibn Saud Islamic UniversityEnglish Language Teacher
Feb. 2016 - Jun. 2017Al-Riyadh Governorate, Saudi Arabia• Taught ESL to young Saudi Arabian females.
• Documented each student’s progress through tests.
• Used authentic texts; created activities targeting receptive and productive skills.
• Employed texts such as Grammar Sense, Cambridge Unlock and National Geographic Great Writing in class.
• Designed end of term exams that charted and illustrated students' progress.
Marks and SpencerCustomer Service Assistant
Oct. 2013 - Jan. 2016Golders Green, London
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