Suddenlink CommunicationsiCare Representative
Jul. 2008 - Feb. 2014Customer service via online chat and email. Scope of support included general customer service, technical support, billing questions, sales, and retention of customers for all lines of service (cable, internet, home phone, and home security). Multitask by assisting three customers via chat at a time. In addition, I built the Suddenlink Shared Services reference page via Knowledgelink and ran fallout reports to assist with correcting online order issues.