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Work Background
QubikaVP Client Strategy
Aug. 2024Austin, Texas Metropolitan Area-Lead the development and execution of strategic initiatives cross departmentally to strengthen client relationships, drive revenue growth, and deliver tailored, high-value solutions -Develop and execute against West Coast go-to-market (GTM) strategy and support pipeline growth -Collaborate closely with clients and prospects to understand business objectives and identify opportunities for value-added services -Align cross-functional teams to ensure impactful, client-focused outcomes
Acklen AvenueHead of Growth
Jul. 2023 - Aug. 2024Promoted into a growth role to support Acklen Avenue’s revenue goals -Achieved and exceeded revenue targets, meeting quota through account expansion and net new logo deals -Responsible for generating and maintaining a 12MM pipeline, personally -Identified and pursued net new enterprise business opportunities to drive company growth and expand market presence and brand awareness -Led consultative selling efforts, collaborating interdepartmentally with senior leadership and services delivery team to scope, and estimate project based work as well as development team augmentation -Worked closely with customer success to maintain high levels of client happiness & long term partnership growth, leading to closing a combined 12MM in renewals and project extensions by Q2 (95% renewal rate) -Created and cultivated revenue relationships with key accounts to drive upsell and cross-sell opportunities -Created and executed on strategic partnership strategy, fostering and developing strategic relationships in complementary industry verticals to create mutually beneficial partnerships (Venture Capital, Software Services etc) -Continually collaborated with cross-functional teams including delivery and customer success to ensure alignment with customer needs and goals and deliver on such.
Acklen AvenueDirector of Client Success
Nov. 2022 - Sep. 2023Nashville Metropolitan Area-Develop and execute strategy to ensure customer satisfaction, retention, and growth, maintaining a 95% contract renewal rate. -Lead CS team, providing coaching, and mentoring to drive team performance and achieve OKRs. -Collaborate cross-functionally with sales, talent acquisition, and delivery teams to ensure customer needs are met and to identify opportunities for upselling and cross-selling. -Develop and implement customer success metrics and KPIs to track performance, measure success, and identify areas for improvement. -Establish and maintain relationships with key customers, acting as a trusted advisor and advocate for their needs. -Manage client journey for customers across both lines of business
Acklen AvenueClient Relationship Manager
Mar. 2020 - Nov. 2022Promoted into the Client Relationship Management position to formally launch Acklen Avenue's Staff Augmentation line of business. Partnered directly with Chief Business Officer and executed on 400% growth YOY. Managed net new business, executed on upsell opportunities within current client base, managed client renewals with 95% renewal rate. Closed total of 3.8MM in renewals & account expansions in 2022.
Acklen AvenueNew Business Coordinator
Sep. 2019 - Mar. 2020Nashville, TN, United States
Clean Juice NashvilleFranchise Development Manager
Jan. 2019 - Sep. 2019Nashville, Tennessee-Responsible for franchise operations, general management, marketing, and brand development -Develop policies and procedures to increase efficiency of operations -Hire, train, equip team to successfully carry out daily tasks and projects -Develop marketing strategy and content to drive brand awareness and quantifiable sales -Develop and create systems to measure sales, PNL, and ROI -Manage national vendor relationships
Visiting AngelsBusiness Development Manager/Care Coordinator
Feb. 2017 - Jan. 2019Greater Nashville Area, TN-Develop and nurture community resource relationships and referral partnerships by means of engagement and education -Create, implement, monitor and report on marketing strategy and efficacy of engagements -Identify, develop, and act upon client referral opportunities and facilitate educational workshops for Nashville community -Collaborate with team to resolve issues, utilizing solution-based thinking, relationship building, and community resources. -Monitor and evaluate interdisciplinary care partners for continuity of care purposes
Magpies NashvilleDirector Of Sales & Marketing
Jan. 2016 - Feb. 2017Greater Nashville Area-Collaborate with a team to develop a brick and mortar retail location from the ground up, while also building the brand itself. -Assisted in development and planning of marketing strategies and campaigns, including creating content for social media -Engage Nashville community in events and activities to build local partnerships and foster awareness for Magpies Brand -Develop and manage online sales platform, conduct sales, and maintain relationships with vendors -Act as buyer and visual merchandiser for all locations
Thistle FarmsClinical Social Work Intern
Jan. 2014 - May. 2014Magdalene House-NashvilleCompleted initial client assessments, phone interviews, and admissions intakes. Managed over 30 clients files on a daily basis. Provided group therapy to residents of the program. Conducted one on one counseling sessions with client. Participated in volunteer opportunities with residents to strengthen relationships and build rapport.
LifeLinks CareClinical Social Work Intern - Care Coordinator
Aug. 2013 - Dec. 2015-Conduct frequent assessments with care partners to identify client needs, expectations, and concerns surrounding the aging process -Act as a liaison between geriatric clients, clients’ family, and the healthcare system ensuring clients received the care they need -Collaborate with an interdisciplinary care team to develop client care plans and ensured effective delivery of quality care -Conduct interviews, hire, and oversee support staff -Develop, foster, and enhance relationships with a variety of community partners and resource agencies that engage and benefit the senior population
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