Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
IWG plcOps Support coordinator
Aug. 2020Incident and queries resolution for employees working with IT team, sales team, field team, global finance and global payments. Performance review, policy enforcement and information point for EMEA region. Audit common issues/ queries and flag training to improve customer service. Ensures that the business runs smoothly, effectively, and professionally. Handle Helpdesk ticketing system to solve routine issues and escalate complex issues based on priority. Attend Operational Support and managing Collections calls for the EMEA.
RegusCommunity Relations Manager/ Center Manager
Jun. 2018 - Jul. 2020Barcelona y alrededores, EspañaCenter Manager. Responsible for General Management and functioning of three business centers Making sure all company standards are fulfilled and customers get an excellent service. Ensure customers agreements are set up correctly. Setting up and moving out of customers from their offices. In charge of client's retention, handling renewals, negotiating Events organization for customers. Meeting rooms management. Sales and revenue management, seeking for new revenue opportunities, conducting sales tours to prospect clients and closing deals. Management of customers complaints. Monitoring monthly payments from customers. Billing and collections. Dealing with suppliers and stock control of the center. Vendor procurement coordinator. Maximizing profit to the company by obtaining best deals from suppliers. Use of bespoke software to issue Purchase Orders, closing and/or cancelling P.O. Monitoring delivery. Installing and configuring IT and Telecom services and hardware to customers. Managing the Communication Room. Patch bay and server racks. Working with the General Manager and P&L spreadsheet in order to spot any losses in the center. Team organization and training
RegusCustomer Service Representative
Jun. 2015 - Jun. 2018Barcelona y alrededores, EspañaMultitasking receptionist Switchboard handling Customer service Administrative and secretarial tasks Meeting room bookings
Expo Hotel BarcelonaBack office
Oct. 2013 - May. 2015Barcelona y alrededores, EspañaBack office Billing control for commissions , groups and online agencies Pending charges Operations planning for reception
Expo Hoteles & ResortReception supervisor
Jun. 2010 - Oct. 2013BarcelonaManage team schedules and holidays Training team Weekend manager on duty Complaints management
Expo Hotel BarcelonaReceptionist
Nov. 2008 - Jun. 2010Barcelona y alrededores, EspañaCheck-in, check- out Customer service Handling complaints Billing Worked with OPERA, TMS from SAP
Sofitel Buenos AiresBusiness Center Assistant
Sep. 2006 - Apr. 2008Support to F&B department, menu printing and translations to english and french. Meeting room and events bookings Customer service Equipment renting Worked with Fidelio and TRUST Voyager Central Reservation System
Intch is a Professional Networking App for the Future of WorkSee more people like Florencia on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
501474 people
15
CTO @ BusinessBox
74
Business Designer, Venture Builder @ Wild Oaks
17
Ai&Robotics CTO @ Canonical Robots
222555 people
74
Business Designer, Venture Builder @ Wild Oaks
17
Ai&Robotics CTO @ Canonical Robots
16
Chief Product Officer | CPO @ WIRIS