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Work Background
United Call CentersTeam Manager Recruiting/Customer Support- Tier/DOTT e-mobility
Jun. 2023 - Apr. 2025Remote*Management of a multi-market team *Recruitment/Sourcing/Interview/Training and Coaching of candidates *Direct Client relationship building *Client Presentation on targets/KPIs/Weekly+Monthly Predictions *Staffing/Shift/Hour organization and reporting *Data Analyzing/Reporting
MetaTeam Lead Manager
Sep. 2021 - Nov. 2022Lisbon, Portugal*Responsible for ensuring a team of 16-30+ agents meet clients KPI's. *Interviewed, trained and coached staff to required levels
MetaMeta (Facebook) Marketing Expert
Aug. 2019 - Sep. 2021Lisbon, Portugal*Provided holistic social media strategies to SMB *Analyzed data from various sources *Provided detailed analytical reports *Trouble-shooting and support for primary account issues
SpicerhaartSenior Residential Sales Consultant/Events Planner and Social Media Community Manager
Feb. 2017 - Aug. 2019London, England, United Kingdom*Took control of Branch Social Media and responded to all messages/comments regarding properties using the 'tone' of the Spicerhaart brand *Responsible for daily social media content and driving awareness in the local area *Increased followers from less than 1000 to over 5000 local residents *Social media impact helped to increase a 30% rise in viewings *High-level sales & negotiations *Created an ever-growing social community, identifying potential prospectors where I would understand their needs and publish relevant content to maintain and grow engagement
LLAMA BARS LIMITEDRestaurant And Bar Manager/Events Planner/Social Media Community and Content Specialist
Jul. 2015 - Feb. 2017London, England, United Kingdom*Responsible for increasing revenue/sales for new bar venue. Increased and hit profit in 4 months. *Researched and identified local area for target audiences promote busines too *Took control and maintained business social media channels creating daily content to drive interest and traffic to venue. *Increased business social following from 100 to over 5000 in 5 months
Stonegate GroupBar Manager/Events Planner/Social Media Community and Content Specialist
Aug. 2011 - Jul. 2015London, England, United Kingdom*In charge of a team of 30+, weekly rota's, staff wages, stock control, promotions & events *Responsible for growing a social media community responding to all comments, requests to perform, and questions regarding upcoming events and new menus - while keeping the brand tone prevalent. *Increased followers from less than 50 to over 2000 local residents in 2 months *Content creation, organic and targeted paid promotions engaging to over 20,000 local residents.
British ArmyPlatoon Sergeant
Apr. 1996 - Aug. 2008Nottingham, England, United Kingdom*Responsible for 40+ soldiers, ensuring the highest standards were met in terms of training, discipline, fitness and administration.
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