A highly organised, driven and motivated manager with 25 years’ experience in service environments, encompassing contact centre, global outsourcing, vendor management, trust & safety, sales, shared services, resource planning, IT, BPO, managed services, client relations, account management, financial services, people management, project management and service delivery management. Seeking a challenging position in which I can utilise and improve my skills. CAPM, ITIL, Agile, Excel, JIRA, Salesforce, SQL, Prince2 and Lean Six Sigma Greenbelt certified, with extensive knowledge of outsourcing, workforce planning, ITSM, operational management, project methodologies and client relationship best practices.More...