Emilio Zambrano

Marketing Manager and Customer Experience Manager @Cartimex/Computron

Marketing DirectorMarketingCustomer ServiceCustomer Success ManagerCustomer Retention SpecialistService Quality ManagerBrand Marketing Manager

As a Marketing Manager: Developed and executed integrated marketing strategies that increased brand awareness and customer acquisition. Managed multi-channel campaigns (digital, social media, email, events) leading to a measurable increase in engagement and lead generation. Conducted market research and competitor analysis to identify trends, refine messaging, and optimize targeting. Collaborated cross-functionally with product, design, and sales teams to align marketing initiatives with business objectives. Oversaw content creation, campaign performance tracking, and budget management, delivering campaigns on time and under budget. As a Customer Experience Manager: Led initiatives to improve the end-to-end customer journey, resulting in higher retention and satisfaction scores (CSAT/NPS). Designed and implemented feedback loops to capture customer insights and turn them into actionable improvements. Partnered with operations and support teams to enhance service delivery, reduce pain points, and streamline communication. Developed training programs for front-line staff to ensure consistency in service and brand tone. Championed a customer-first culture across departments, aligning business goals with customer needs.

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Work Background

Marketing Manager

CARTIMEX S.A.Marketing Manager

Dec. 2022Guayaquil, Guayas, Ecuador

Marketing Manager

ComputronMarketing Manager

Dec. 2022Guayaquil, Guayas, Ecuador

CX Manager

CARTIMEX S.A.CX Manager

Aug. 2021Guayaquil, Guayas, Ecuador

CX Manager

ComputronCX Manager

Aug. 2021Guayaquil, Guayas, Ecuador

Regional Sales Manager

Dits LatamRegional Sales Manager

Jul. 2018 - Feb. 2020Miami, Florida, United States

Product Manager

CARTIMEX S.A.Product Manager

Jun. 2017 - Aug. 2021

Production Associate

Xtratech.comProduction Associate

Jan. 2016 - Jan. 2017

Inventory Manager

ComputronInventory Manager

Mar. 2015 - Jun. 2017

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