Amani Al Dumaini

Front Agent @Sircle Collection

GermanyAssistantCall CenterCustomer ServiceTranslator

Amani Al Dumaini is a highly skilled professional currently serving as a Front Agent at Sircle Collection company. She holds extensive experience in customer service roles, specializing in hospitality and hotel management. Amani has built her career on a foundation of excellent communication skills, a strong work ethic, and a commitment to providing the highest level of service to all clients. She is known for her problem-solving abilities, her keen attention to detail, and her ability to handle high-pressure situations with ease. Amani continues to strive for excellence in her role, consistently seeking new ways to improve customer satisfaction and overall operational efficiency.

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Network Power<100 people

Roles

💸100%

Marketing

🔥50%

Startup Founder

👍50%

Sales & BizDev

Geos

Work Background

Front Office Receptionist

Sircle CollectionFront Office Receptionist

Mar. 2024Hamburg, Germany

Executive Partner Assistant

lisandrobril.comExecutive Partner Assistant

Oct. 2023 - Mar. 2024Riyadh, Saudi Arabia

Assistant Reception Manager

Modern Food Company Ltd.Assistant Reception Manager

Nov. 2022 - Mar. 2024Riyadh, Riyadh, Saudi ArabiaResponsible for daily operation of the department, controlling pacing through SEVENROOMS system, dealing with reservation department according overbook and VIP requests. -Assign every team member their position to focus on for the shifts. - Maintain and control floor plan for any special request, big groups and timing. - Participating in weekly team meetings with other supervisors and managers. - Responsible for responding to emails clarifying doubts, finalizing details for events and all kinds of customer queries

Receptionist

Modern Food Company Ltd.Receptionist

Apr. 2021 - Nov. 2022

Customer Service Representative

Modern Food Company Ltd.Customer Service Representative

Oct. 2019 - Apr. 2021

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