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Work Background
Echo Arts auFounder
Jan. 2025Adelaide, South Australia, Australia
People's Choice Credit UnionSupport member service consultant
Apr. 2024Adelaide, South Australia, Australia
PlentiFinance Operations Graduate
Mar. 2023 - Nov. 2023Adelaide, South Australia, AustraliaCustomer service and broader operations: ● Display a high degree of empathy and professionalism while assisting our customers ● Become an expert in all things Plenti and use this information to enhance their customer experience ● Liaise and service the relationship between our internal sales staff and external business partners ● Ensure compliance with any regulatory requirements and Plenti best practice guidelines ● Be a collegiate member of the team, helping where possible and supporting your teammates Projects: Process improvement and optimisation ● Working with our process improvement team, identify and deliver improvements to existing processes across our business, delivering better (and more efficient) customer and partner experiences ● Identify process breakdowns across the customer lifecycle and workshop improvements that will scale alongside our rapid growth ● Conduct financial research to evaluate the competitive landscape and Identify market trends to create a benchmarking presentation ● Be a part of workshops with key stakeholders to gain and detail the requirements; recommending direction to the business based on the cost/benefits trade-offs Prepare and present solutions to complex issues to in house product, technology and executive teams Training and development: ● Be involved in training and development to build the foundational skills required to be successful in both your current role and into the future ● Learn complex problem-solving and critical thinking by tackling problems facing our team and our customers
Flinders UniversityEnrolment support
Jun. 2021 - Mar. 2023Australia
StudyAdelaideStudent Ambassador
Apr. 2021 - Mar. 2023Adelaide, South Australia, Australia
Flinders UniversityLibrary Assistant
Apr. 2021 - Mar. 2023Australia
Flinders University Student Association (FUSA)Fusa student casual
Feb. 2021 - Mar. 2023Australia
Flinders Business Students' AssociationTreasurer
Jan. 2021 - Mar. 2023Australia
Flinders internationalStudent Ambassador
Jan. 2021 - Jan. 2021Australia
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