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Work Background
Hive Technologies IncPayment Operations Manager
Jan. 2025Hawthorne, California, United States
Hive Technologies IncOperational Specialist
Sep. 2021 - Jan. 2025Hawthorne, California, United StatesOperations Specialist assisting in:
Fleet Management, Payment Collection, Onboarding Flow, and Sales Funnel. Highlights include:
Console: Odometers, Payment Updates, Refunds, Reimbursements
Payments Log/Airtable/Stripe - Departure/Arrival & Product Changes MVR & Argyle Screening
Tickets, Tolls, and Citations Input and Outreach
Past Due Outreach
Email Support
Inbound Calls
Arrival Bills
ToucanSocial Media Manager
May. 2020 - Aug. 2020Santa Monica, California, United States-Managed Toucans Twitter Account
-Minimum of 50 posts per day and replayed to 15-20 customers depending on the number of respondents -Reached out to customers relating to their experiences with learning a new language.
-Gained insight from customers and provided in-depth write-ups for the company, at least one write up a week
-Responded to customer emails regarding questions and issues with the program, typically 5-10 a day
Fair.comOperations Intern
May. 2019 - Aug. 2019-Managed online dealership of around 35 LUXE vehicles -Communicated with customers, processed paperwork, made sure the vehicle was delivered at the appropriate time over an 85% success rate -Collaborated with other interns in a group effort to get more vehicles on the market.
-Observed different branches of the company: marketing department, operations, and business development; in order to understand their processes and importance to the company
Waterway Gas & WashCustomer Service Associate
Mar. 2017 - Jul. 2018Denver Tech Center, Colorado- Provided excellent customer service and consistently met the needs of a dynamic customer basis - Responsible employee with strong communication with managers as well as district supervisor - Gave 100% all the time and did what was needed. This includes staying after hours to help with cleanup as well as making runs to the local bank for the company.
Vector MarketingSales Representative
Mar. 2016 - Mar. 2017Denver, Colorado- Collaborated with multiple teams to streamline communications and operational processes within the firm, which increased efficiency and customer satisfaction levels
- Accommodated all customer requests with accuracy, proficiency and professionalism
- Alternative: Managed customer relations and provided ideas and suggestions to clients to ensure the delivery of client’s maximum satisfaction
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