Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Payment Operations Manager
Hive Technologies IncPayment Operations Manager
Jan. 2025Hawthorne, California, United States
Operational Specialist
Hive Technologies IncOperational Specialist
Sep. 2021 - Jan. 2025Hawthorne, California, United StatesOperations Specialist assisting in: Fleet Management, Payment Collection, Onboarding Flow, and Sales Funnel. Highlights include: Console: Odometers, Payment Updates, Refunds, Reimbursements Payments Log/Airtable/Stripe - Departure/Arrival & Product Changes MVR & Argyle Screening Tickets, Tolls, and Citations Input and Outreach Past Due Outreach Email Support Inbound Calls Arrival Bills
Social Media Manager
ToucanSocial Media Manager
May. 2020 - Aug. 2020Santa Monica, California, United States-Managed Toucans Twitter Account -Minimum of 50 posts per day and replayed to 15-20 customers depending on the number of respondents -Reached out to customers relating to their experiences with learning a new language. -Gained insight from customers and provided in-depth write-ups for the company, at least one write up a week -Responded to customer emails regarding questions and issues with the program, typically 5-10 a day
Operations Intern
Fair.comOperations Intern
May. 2019 - Aug. 2019-Managed online dealership of around 35 LUXE vehicles -Communicated with customers, processed paperwork, made sure the vehicle was delivered at the appropriate time over an 85% success rate -Collaborated with other interns in a group effort to get more vehicles on the market. -Observed different branches of the company: marketing department, operations, and business development; in order to understand their processes and importance to the company
Customer Service Associate
Waterway Gas & WashCustomer Service Associate
Feb. 2017 - Jul. 2018Denver Tech Center, Colorado- Provided excellent customer service and consistently met the needs of a dynamic customer basis - Responsible employee with strong communication with managers as well as district supervisor - Gave 100% all the time and did what was needed. This includes staying after hours to help with cleanup as well as making runs to the local bank for the company.
Sales Representative
Vector MarketingSales Representative
Feb. 2016 - Feb. 2017Denver, Colorado- Collaborated with multiple teams to streamline communications and operational processes within the firm, which increased efficiency and customer satisfaction levels - Accommodated all customer requests with accuracy, proficiency and professionalism - Alternative: Managed customer relations and provided ideas and suggestions to clients to ensure the delivery of client’s maximum satisfaction

Requests

Touchpoint image
0
Personal Pitch
Your Multi-Talented Support Partner
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Quinn on Intch
Customer Service
565944 people
18
Technologist, Project/Program Manager
17
Assistant manager
16
Customer service specialist
Customer ServiceHelp Desk Support
113176 people
18
Technologist, Project/Program Manager
17
Assistant manager
17
Sr Director, Customer Support