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Work Background
Mueller Water ProductsDirector, Enterprise Applications & PMO
Apr. 2021 - Mar. 2025United States, Austin- Technology & Digital Transformation Leadership - Spearhead enterprise-wide digital transformation initiatives, driving innovation and operational excellence. - Define and execute the technology roadmap, architecture, and portfolio for enterprise applications. - Oversee multi-million-dollar budgets, vendor partnerships, and resource allocation to maximize efficiency and ROI. - Enterprise Applications & Platform Ownership Workday: Lead the full lifecycle management of HCM, Talent, Payroll, Spend, and Finance modules. Salesforce: Optimize Sales & Service Cloud, Marketing Cloud, Pardot, Experience Cloud & Agentforce. Kronos: Govern Timekeeping & Absence Management solutions to streamline workforce management. ServiceNow: Drive ITOM, ITSM, and Strategic Portfolio Management to enhance IT operations. Oracle: Manage Oracle JD Edwards EnterpriseOne (JDE1) and EPM (FCC & Planning) for financial reporting and planning. - PMO & Strategic Execution - Establish and lead a high-performing Project Management Office (PMO) to deliver enterprise programs with precision. Define and enforce PMO governance, tools, policies, methodologies, and best practices such as agile, scrum and waterfall to ensure consistency and alignment. Oversee project portfolio management, ensuring strategic prioritization and execution of initiatives. Manage cross-functional teams, aligning business and technology objectives for seamless project delivery.
FlexSr Program Manager
Apr. 2014 - May. 2021Austin, Texas, United StatesProgram lead for global Cloud / SaaS procurement product which supports multi-billion procurement for Flex. Manage product roadmap, UI, UX, and release management, CRB management, budget and forecasting. Global deployment of the cloud product across 30 countries and 24000 users Oversaw program initiation, planning (risk, quality, resources, contracts, scheduling, communications, budget), execution, control, monitor and closure. Managed quarterly product development roadmap and periodic releases. Ensured project goals were met in a timely and cost effective manner while managing project activity and keeping IT Management informed of project progress. Utilized Project Management tools and methodologies efficiently. Confirmed projects were delivered in compliance with the IT Governance, Resource Management, and Project Delivery processes. Coordinated project budgets to approved levels for both capital and expenses while recommending project budget changes based for business needs/conditions and customer requirements. Guaranteed all systems and services delivered were in compliance with established policies and baselines. Led Component Services; a complex, globally implemented program within Flex that supports $25 million yearly revenue.
Flextronics Global ServicesProject Manager
Jan. 2011 - Apr. 2014Manchester, United KingdomManaged IT and operational projects for customers across the globe for supply chain and logistics solutions. Led large project implementation teams located in multiple geographical locations and supported global revenue growth. Provided metrics for overall profitability of operations and assisted in revenue, headcount and allied forecasting. Sustained commercial negotiations with the global account management team for additional scope requirements. Reviewed project proposals to determine time frames, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available resources to project phases. Understood customer process requirements and draft SLAs. Designed and established governance structures and processes. Guided end to end IT solution development and deployment of Enterprise Resource Planning System (ERP) and Warehouse Management System (WMS) using waterfall and scrum methodology. Created and developed templates for monitoring productivity, capacity utilization, adequacy of resources, disaster recovery and emergency management plans.
FlextronicsBusiness Process Manager
Apr. 2008 - Jan. 2011Manchester, United KingdomOversaw implementation of new business at Flex; including IT services, warehouse services and program implementation. Directed day-to-day project operations and was responsible for the program budget. Had decision-making authority over policies and procedures related to this function and had authority to select vendors and negotiate contracts on behalf of the company. Served as customer facing IT solution delivery lead for Flex supply chain solution customers across Europe. Produced strong relationships for customer executive teams and managed customer satisfaction regarding solution delivery. Supported production and manufacturing sites for new customer on-boarding with leadership and subject matter expertise. Guaranteed that delivery commitments were made on-time and on budget, ensuring customer satisfaction. Assisted business development by participating in proposal preparation. Managed customer KPIs for business processes and commercials. Designed and developed new billing process and software. Responsible for organic revenue growth opportunities in customer contracts.
Café Renaissance Ltd.Business Manager - Supply Chain
Jan. 2005 - Apr. 2008Manchester, United Kingdom● Managed finance and business operations. Reduced company debt of £64000 through close financial management and streamlined processes. ● Created a new business plan and secured a business loan to resurrect the business. ● Project managed transformation of paper based business process into an IT enabled business operation while Identifying the need for implementing CRM / accountancy software to maintain data of over 300 clients which allowed for re-negotiation of credit terms and margins with suppliers. ● Implemented SAGE Line 50. ● Drafted performance indicator MS Excel spreadsheets to measure individual performances while monitoring sales data for telesales and field sales. ● Designed new end user documentation (Warranty, Sales Order forms, Installation reports) which helped the company create a completely transparent sales cycle. ● Reduced free repair claims by customers. ● Developed healthy relationships with existing customers while retaining recurring business. ● Led team of four engineers. ● Successfully completed 240 installations within two years which allowed partners to concentrate on new business generation.
Jobstreet.com IndiaManager Solution Sales
Feb. 2003 - Dec. 2004•Consulting for IT services for automating recruitment process for corporate houses. Contract Negotiations with Clients & Implementation of Customized Solutions •Pre-Sales and Scoping for the Recruitment Software used by the company : Identification of customers, understanding their budgets, their Recruitment Processes, formalising the Specifications for their requirements, Liasioning with the R&D team at the company offices at Malaysia for the commercial details with respect to the specifications. •After Sales and Pre-Implementation Support to the Customers. Customisation of the Back-end Software SiVA based on customer requirement. •Successfully managing a team of 4 Solution Consultants. Had 100 % retention rate of existing customers. •Key Customers: Orange, Motorola India, Colgate Palmolive, Patni Computers, Tata Motors, TVS Motors, Cognizant Technology Solutions, L&T Infotech, Castrol India, Birla Management Corporation.
QLC IndiaNational Account Manager
Jun. 1996 - Feb. 2003India•Management for company’s software division. Managing the Distribution Network & a team of territory executives and sales coordinators. •Liasoning with clients in West Indian states with 98% customer retention. •Responsible for the Marketing of end to end Mailing Solutions •Liaised with Quick Heal, an organisation dealing in anti-virus solutions, who are now active partners with QLC. This has allowed QLC to provide a complete email solution to its clients. •Started as a sales executive for western India. Western India sales soared by 122% within first 10 months. I was promoted as an Account Manager within 10 months.
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