Lead status calls and business reviews at a defined cadence to strengthen relationships, review KPI's and identify
oppertunities to further align results.
• Make onsite visits to establish, or enhance business relationships, educating customers on how to realize maximum value
from our solution, including driving adoption of new features.
• Proactivley identify, react, and develop an action plan customized for a particular customer when the account shows signs
of potenential churn.
• Own day to day product operations, including problem solving and definition for product supply chain, implementation ,
training, and customer support.
• Work collaboratively with implementation to ensure successful customer onboarding and seamless transition from signed
customer to solution go-live.More...
Britt Marchman
Sales Manager and Trainer@Imerys
Verified
20 year sales veteran with experience in infrastructure, utilities, building maintenance and technology.More...