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Work Background
Property Manager
Brookfield PropertiesProperty Manager
Jun. 2024Manhattan, New York, United States
Multi-Site Community Manager
Rockstar CapitalMulti-Site Community Manager
Oct. 2023 - Apr. 2024Houston, Texas, United States
Assistant Community Manager
Rockstar CapitalAssistant Community Manager
Jul. 2023 - Oct. 2023Houston, Texas, United States
Assistant Community Manager
RPM LivingAssistant Community Manager
Feb. 2022 - Aug. 2023Houston, Texas, United States
Leasing Manager
RPM LivingLeasing Manager
Sep. 2021 - Feb. 2022San Antonio, Texas, United States
Leasing Consultant
RPM LivingLeasing Consultant
Aug. 2020 - Sep. 2021San Antonio, Texas Metropolitan Area
Front Office Assistant
Hotel EmmaFront Office Assistant
Mar. 2018 - Aug. 2020San Antonio, Texas AreaUsing OPERA to track guest Check-in and Departure. As well as settle any folio adjustments and charges Facilitate and carry out all guest request and establish communication with housekeeping to ensure smooth departures and Amenity set up Exude exceptional guest service and five diamond hospitality standards Resolve guest issues using in-house communication systems HOTSOS Maintained general office organization and cleanliness. Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel. Contacted customers via phone and email to confirm reservation details and follow up with inquiries. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Front Desk Receptionist
Soho House & CoFront Desk Receptionist
Jan. 2016 - Nov. 2017Brooklyn, New York
Front Desk Receptionist
Soho House & CoFront Desk Receptionist
Jan. 2016 - Nov. 2017New York, New York, United StatesMaintained open and detailed communication regarding member and client accommodations Maintained reservations database, member databases, monitored inventory and maintained communication with vendors regarding shipping and receiving Organized all details regarding private member events and functions
Maitre D'
TacombiMaitre D'
May. 2015 - Jan. 2016Greater New York City Area
Reservations Supervisor
TacombiReservations Supervisor
Apr. 2015 - Jan. 2016New York, New York, United StatesLead team of seven host/hostess Organized reservations booking, Monitored over bookings, and organized the overall seating of the restaurant Resolved over booking issues and guest request Oversaw scheduling and hiring of new host and reseration staff Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. Managed all reservations and fielded inquiries for restaurant revenue.
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