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Work Background
North Star Memorial GroupIT Infrastructure Manager
Oct. 2023 - May. 2025Houston, Texas, United States
National IPA / OMNIA PartnersIT Infrastructure Manager
Mar. 2016 - Aug. 2023Franklin TNFull Time IT Infrastructure Manager for over 7 years. I helped OMNIA Partners through 2 Private Equity cycles bringing the state of IT from startup to sophisticated. I have been the leader for: office moves, Azure IaaS implementation, O365 implementation, Mergers and Acquisitions (from Infra Side), Service Desk Procedures and Policies, day to day IT Operations, Security. As 1 of 2 of founding members of the IT department, I have guided the business through implementing end user acceptable use policy, disaster recovery and business continuity contingency plans all while running day to day IT Operations.
Newpark Resources, IncSr Voice Engineer / Network Administrator
May. 2013 - Mar. 2016Full time lead voice engineer and Network Administrator for Global Headquarters at Newpark Resources. Responsibilities have included site implementations for Cisco LAN, WLAN, WAN VoIP and Fortinet Security Technologies. I designed the North America telephony systems, utilizing a centralized CUCM cluster with distributed Media and Gateway resources. In addition, I helped design a standard configuration for remote branch offices where the gateway could also function as an SRST gateway. I was an integral member of the design / implementation team for the Newpark Technology Center in Katy TX, as well as the New Park Drilling Fluids mixing facility in Conroe TX.
eNET SolutionsLevel 2 Cisco Network, Security and Voice Engineer
May. 2012 - May. 2013Fulltime position as the lead escalation engineer fork network and voice tickets at the Technical Remote Assistance Center (NOC) for eNET solutions. Responsibilities have included site implementations for Cisco LAN, WLAN, WAN, VoIP and security technologies. I have full administrative access and authorization to make on the fly network and call manager changes as needed to resolve customer issues. eNET Solutions is of 34 Cisco Gold Partners in the United States.
ETECIntern
Aug. 2011 - May. 2012An internship under multiple CCIE and owner of ETEC: Tom Ngyuen. Responsibilities include: helping with the day to day maintenance and operation of production network hardware, maintenance of lab equipment, helping students in the lab environment. ETEC is a leading provider of information technology training with locations across the United States.
Region 4 ESCTechnical Specialist
May. 2007 - May. 2011Technical Specialist as part of the QA team that helped to update content for CCAP. CCAP was an online test taking platform developed by Region 4 for the purposes of providing deep insight into the performance of students from grades K-12.
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