PuriyaOperations Manager
Jun. 2017 - Aug. 2021Corona, California, United StatesProject Management
Sourced, hired, onboarded, and managed 30+ multinational remote team members in the past 4 years. Positions I hired and projects I managed include: Web Developers, Graphic Artists, Software Developers, PPC Managers, Data Analysts, Event Planners, Youtube Influencers, Bloggers, Digital Marketing Specialists, Direct Response Copywriters, and Customer Service Specialists. Email Marketing
Re-engaged and grew an inactive mailing list of 3000 to 11000 active subscribers generating over $50000+ USD in revenue during my first 2 years with the company Sales and Review Funnels
Developed an automated review funnel adhering to Amazon's terms of service using product inserts and Facebook ads that improved each product page's average daily reviews and prevented negative reviews from being posted, directing unsatisfied customers to the customer service and retention team. Implemented marketing strategies and sales funnels to drive new customers to the Amazon product pages and improve organic search rank, Best Seller Rank (BSR), and attain Amazon's Choice/Top Seller Badges. Developed Wholesale, Loyalty, Referral programs and optimized Shopify product pages and apps which improved CLV (Customer Lifetime Value) and AOV (Average Order Value) from $25 to $60. Customer Service
Developed our manychat bot from scratch and hired the CSR team which improved our response time to customers and minimized negative feedback. The chatbot also improved the efficiency and workload of our team. Paid Ads
Increased Amazon reviews from 4700 to 13055, and Amazon BSR (Best Seller Rank) from 14000 to 5000 in 2 years