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Work Background
Warm Welcome Management CompanyBrand Relations, Operations, and Programming Manager
Jul. 2023 - Oct. 2024Toronto, Ontario, Canada• Directed day-to-day operations across four restaurants, ensuring consistent service, quality, and efficiency. • Standardized procedures for staffing, inventory management, and customer service, improving operational performance. • Collaborated with general managers and department heads to optimize venue operations and resolve challenges. • Designed and executed programming, including live events, themed nights, and tastings, increasing customer engagement. • Managed brand relations, developed marketing campaigns, and enhanced social media presence, driving foot traffic and increasing visibility.
Paradise GrottoOperating Partner
Jun. 2023 - Jan. 2025Toronto, Ontario, Canada
Warm Welcome Management CompanyBeverage Director
Sep. 2022 - Jul. 2023Toronto, Ontario, CanadaMelrose on Adelaide, Piccolo Caffe e Vino, Saint John's Tavern
I supported in daily operations, managing menu development, COGS, and venue maintenance. My role involved overseeing team management, motivation, and supplier relations to ensure efficiency, profitability, and the preservation of the venue's culture. I was skilled in labor and menu controls, administration, and reporting, consistently delivering results with a hands-on approach, while prioritizing professionalism, safety, and clear communication.
Saint John's TavernOperating Partner
Jun. 2022Toronto, Ontario, Canada
Warm Welcome Management CompanyGeneral Manager
Aug. 2021 - Sep. 2022Toronto, Ontario, CanadaPiccolo Caffe e Vino - Toronto, ON
The General Manager oversees the daily operations of the restaurant, ensuring efficiency, profitability, and upholding both their reputation and the venue’s culture. With a hands-on approach, they deliver a professional, safe, and guest-focused experience, managing everything from customer service and team motivation to labor controls, payroll, and scheduling. The GM is also responsible for food and beverage controls, venue maintenance, communication, reporting, and administration. They coordinate activities based on volumes, events, and seasonal changes, while driving promotions, content, and networking efforts in a fast-paced, adaptable environment.
Warm Welcome Management CompanyBeverage Manager
Jul. 2019 - Aug. 2021Toronto, Ontario, CanadaMelrose in Adelaide - Navigated the COVID landscape, while taking on the bar manager role.
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