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Work Background
MaxMineCustomer Success Manager
Mar. 2022 - Nov. 2024Western Australia, Australia• Led successful end-to-end implementation of the MaxMine solution, including technical deployment and operational implementation, resulting in improved efficiency and cost savings.
• Developed and maintained effective relationships with senior site leadership and key accounts, ensuring client satisfaction and retention.
• Mentored new MaxMine implementation coaches, providing onboarding and support to drive team success.
MaxMineImplementation Coach
Mar. 2022 - Jun. 2023Perth, Western Australia, Australia• Led technical and operational implementation projects at MaxMine, specializing in Management Operating System (MOS) implementation.
• Led the diagnostic process and active implementation, driving efficiency and data-driven decision-making. Sustained annualised ROI for clients exceeding 300%.
• Recognized with the "Excellence" annual award for outstanding contributions to project success and team collaboration.
BHPMaintenance Infrastructure Supervisor
Jul. 2020 - Dec. 2021Central Queensland• Managed various contractor groups delivering infrastructure maintenance and projects, including civil works, fire suppression services, and waste management solutions.
• Supervised high-risk activities on a day-to-day basis, ensuring adherence to work schedules in SAP.
• Successfully supported implementation of the business operating system (BOS) to streamline operations within the infrastructure department.
Rio TintoRail Operations Yard Supervisor
Feb. 2017 - Feb. 2018Cape Lambert• Provided leadership to residential and FIFO train drivers and yard personnel, ensuring quality pre-starts, safety interactions, effective performance and injury management.
• Collaborated with various stakeholder groups for effective problem-solving and stakeholder engagement to ensure safe and efficient operations.
• Actively engaged in employee-driven improvements and new initiatives to foster a safety culture and enhance operational capacity.
Rio TintoProduction Specialist
Feb. 2016 - Feb. 2017Cape Lambert• Managed change management initiatives including the yard scheduling and planning team restructure and deployment of a new yard planning and visualisation tool.
• Developed and executed a process improvement program to increase rail capacity, resulting in cost savings and improved performance.
Rio TintoBusiness Process Analyst
Jan. 2014 - Feb. 2016Perth Area, Australia• Developed Operating Level Agreement (OLA) and implemented across OC teams and mine sites
• Executed Six Sigma projects for efficient truck utilization, controller performance benchmarking, and KPI development
• Facilitated RT "Improvement Awareness Course" and Kaizen events for continuous improvement
HertzOperations Project Manager
May. 2012 - Dec. 2013Perth Area, Australia• Led cross-functional projects to improve branch performance, resulting in increased efficiency and employee satisfaction.
• Implemented LEAN solutions and facilitated initiatives such as process mapping and HR system implementation.
• Successfully led high-profile projects, including transitioning to a service outsourcer and developing SLAs for seamless integration.
HertzValue Stream Leader - Operations
Jan. 2012 - May. 2012Perth Area, Australia• Led operational diagnostic to identify waste and improve turnaround process at Hertz Australia in Perth.
• Implemented demand-based planning, pull system for car delivery, 6S, and facility upgrades.
• Recognized with global award for "Best improved airport location" for successful operational improvements.
HertzAnalyst & Dual Student
Sep. 2008 - Oct. 2011Frankfurt Rhine-Main Metropolitan Area• Executed financial planning, HR controlling, and sales projects as part of a dual study program at Hertz in Germany/UK.
• Contributed to lean implementation initiatives at major airport locations, including FRA, MUC, and AUS.
• Developed skills in project management, data analysis, and cross-functional collaboration.
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