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Kogler-USANational Logistics Manager
Jan. 2023Romeoville, Illinois, United StatesOversight and comprehensive management of the flow of goods, services, and information across 12 international vendors, and 3 countries. Effectively coordinating supply chain operations to ensure timely delivery and cost efficiency of product to 5,000+ national customers form our Chicago distribution center.
ChubbMidwest Region - Vice President Operations
Oct. 1999 - Jan. 2023Greater Minneapolis-St. Paul AreaOversaw the day-to-day operations and driving results with a dynamic staff of 51 employees and 3 direct reporting managers to ensure we achieved the monthly goals on a Property & Casualty book of business in a fast-paced environment across a 13-branch Midwest regional landscape. The Property & Casualty book of business consisted of 13,000 policies and $1 billion in premiums. Continuous review of workflows, company culture, and team structures to pinpoint obstacles, create new pathways, or adapt existing models to build an environment of solutions and forward movement through change management. Execution of appropriate underwriting strategies, file documentation requirements, and compliance-related initiatives and workflows. Seek, develop, and maintain external business processes and service partnerships to maximize the benefit of the relationship with the customer. Provided continued oversight to build employees’ skills, knowledge, competencies, and behaviors that lead to the success of the company and their success through influence, coaching, and motivation behaviors. Participation (as project lead or active member) on national projects across various business segments. * 2012 - 2017 Operations Managers AVP, Minneapolis Region * 2010 - 2012 Operations Manager, ILL Branch * 1999 - 2010 Sr. Supervisor, Chicago
Kendall HealthcareLogistics Manager
Jul. 1997 - Oct. 1999Joliet, Illinois, United StatesLed daily administration of 450,000 sq. foot warehouse, 30,000 pallet positions and 38-piece equipment bay, with direct oversight of 50 employees. Supported distribution of 75,000+ items daily via outbound orders and customer requests/complaints. In constant communication with local carriers and 12 national distribution centers.
United States Army ReservePersonal Service Specialists
Oct. 1996 - Aug. 2004United StatesOversee the maintenance of officer and enlisted personnel records. This included processing recommendations for awards and decorations, medical records, insurance records, casualty rosters, war time strength rosters, prepared letters of sympathy to next of kin, amongst other accountabilities. Also recommend duty assignments of personnel based on current and projected vacancies of positions. Identified eligible personal and reviews recommendations for promotions.
Administrative Resource Options, Inc.Account Manager
Jul. 1995 - Jul. 1997Chicago, Illinois, United StatesOperational oversight for client Foley & Lardner LLP, with direct staff of 18 employees, in support of legal logistical needs. Led the creation and development of new hire training program, supported with oversight of company payroll processes, personnel files, and monthly billing to ARO, Inc clients. Included all 8 Midwest regional accounts. Accountable for all phases of new recruitment of new hires and installation of new accounts within region. Including recruiting, interviewing, training, and human resources. Added 3 new accounts, 38% growth rate and $190K net profit over a 2-year period.
Walt Disney WorldFront Desk Cast Member
Sep. 1991 - Jan. 1992Orlando, Florida, United StatesAttended Disney courses and graduated in Disney Management and Resort Studies. Completed the Walt Disney World College program and participated in Disney’s crossover program to experience different levels of Disney management within different parts of the organization. Primary role was to support front desk operations and check in experiences for guest at various Disney World properties. Participated intermittently as an entertainment cast member on Disney parades. Volunteered weekly to “Give Kids The World” organization to greet and to coordination the arrival of terminally ill children and their families for their dream Disney vacations.
TW Services - Yellowstone National ParkAssistant Front Desk Manager & Room Supervisor
Apr. 1989 - Aug. 1994Mammoth Hot Springs & Old Faithful LodgeOversaw guest experiences, check-in procedures and questions at Old Faith Lodge. Consistently scored 90% or higher on customer satisfaction surveys all 3 years while in manager role. Motivated and led daily staff of 7 to 12 employees during seasonal Spring through Summer operations. Coordinated and led 38 employees to ensure appropriate quality standards were maintained on room delivery for quests’ experiences at Mammoth Hot Springs: a total of 211 rooms and 57 individual cabin suites. Achieved customer satisfaction results two consecutive years of 96.3% and 98.1% while in room supervisor role. Oversaw procurement ordering and deliveries that pertain to room equipment and materials.
Enrico's Italian RestaurantFront of the House Assistant Manager
Sep. 1986 - Aug. 1991Frankfort, Illinois, United StatesNightly oversight of 35 covers, 12 seat bar top, and overall guest dining experience. Scheduling of front of the house and managing nightly operations of staff of 18 employees. Expectation was to have overall awareness of menu, coordinate to staff on delivery on providing quality experiences to guests through food. Identified and implemented measures to cut waste and improve profit margins, achieved 5% to 8% profit margins per year over a 5-year period during my tenure. Orchestrated daily food procurement, daily meal planning, vendor management, marketing, and budgeting.
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