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Work Background
Senior Project Manager
GenworthSenior Project Manager
Feb. 2025
Director, Project Management, Trade Credit
Capital OneDirector, Project Management, Trade Credit
May. 2022 - Jan. 2025- Spearheaded development of Trade Credit Enterprise launch playbooks, reducing implementation timelines and improving partner onboarding processes, resulting in faster, more transparent contract negotiations - Standardized operational processes for partner support, creating auditable, lean workflows that enhanced efficiency and partner satisfaction - Directed the end-to-end implementation of a $700M volume partner, managing cross-functional teams in operations, marketing, and technology for a seamless, high-impact rollout - Acted as a key negotiator in partner contract discussions, leveraging technical expertise and process insights to secure favorable terms
Director, Project Management, Capital Stress Testing
Capital OneDirector, Project Management, Capital Stress Testing
Dec. 2015 - May. 2022Richmond, Virginia Area- Orchestrated 13+ capital stress test cycles, driving end-to-end process execution, audit preparation, and regulatory compliance for Federal Reserve and OCC mandates - Introduced a workflow management tool (Workfront), establishing milestone tracking, task ownership, and visibility across 36 sub-processes, streamlining execution and mitigating risk - Led cross-functional collaboration with 250+ associates to achieve operational consistency, resulting in improved regulatory exam outcomes and reduced execution risk - Championed process optimization initiatives, enhancing operational agility and ensuring timely, efficient stress test delivery in response to regulatory changes
Senior Program Manager
SNL FinancialSenior Program Manager
Feb. 2015 - Dec. 2015Charlottesville, VA• Led migration of 110 teams and 3000+ employees to new corporate intranet, defining enhancement strategy and managing release process. • Managed document management process and maintained relationship with vendor for SNL Corporate Intranet.
Process Manager, Card Operations Customer Experience
Capital OneProcess Manager, Card Operations Customer Experience
Mar. 2013 - Jan. 2015Richmond, VA- Conducted customer experience design sessions to identify systemic issues, leading to customer-centric process enhancements that improved Net Promoter Scores (NPS) for Card operations - Partnered with internal teams to review customer feedback, escalate key issues, and implement experience-improving solutions, driving measurable improvements in customer satisfaction
Horizontal Operations Manager, Agent Work at Home
Capital OneHorizontal Operations Manager, Agent Work at Home
Jan. 2012 - Mar. 2013Richmond, Virginia Area-Launched and scaled a virtual call center operation, establishing process management, training, and engagement frameworks that secured JD Power certification for service excellence -Directed engagement and recognition initiatives for remote teams, fostering a connected, high-performing culture for the Work at Home organization -Built and operationalized process management standards, ensuring audit preparedness and alignment with industry best practices, earning Circle of Excellence honors

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