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Work Background
CartpandaSales Representative
Jul. 2025Cebu, Central Visayas, Philippines
Celer GroupAppointment Setter
May. 2025 - Nov. 2025Canada
Fluent HomeOperations Supervisor
Apr. 2024 - Apr. 2025CanadaI started as a Technical Support Agent at Fluent, but within just two weeks, the management recognized my potential and extensive skill set, promoting me to Operations Supervisor. My prior experience in home security, along with the skills and knowledge gained from my previous company, played a key role in achieving this milestone. In this role, I provided online support, forecasted call volume, and helped manage queues to ensure high-quality service and operational efficiency.
Aldesa BPO Inc.Customer Service Representative
Oct. 2021 - Apr. 2024PhilippinesI began my journey as a Customer Service Representative at Aldesa BPO and was promoted to Technical Support Tier 2 after six months. I was later endorsed as a pioneering Digital Customer Care (DCC) agent, handling real-time email and chat support. During my tenure in DCC, I was recognized as the Top Agent for July 2023, achieving a perfect monthly rating of 5 by consistently meeting all key performance indicators (KPIs) with excellence.
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