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Work Background
BT GroupSenior Manager, Engineering
Dec. 2022Bengaluru, Karnataka, India
Dell TechnologiesSenior Manager of Product Management
Jun. 2017 - Dec. 2022Bengaluru Area, IndiaWith Data Science on mission to eliminate manual process, Predict and protect Customer Success platform/users with Intelligent Models
Well suited for customer facing, senior management roles in a fast-paced, challenging environment. As a SAFe Agile Practitioner, accomplished to deliver complex projects with lean team, in delivering business and technology changes, while leading a large complex program of works involving multiple cross functioning teams. Worked as functional Consultant, on Salesforce Lightning implementation of Work Order for Dell Services Organization I provide expertise and Process Simplification in: CRM, Product Management, software delivery, solution design, business analysis, process improvement, training, reporting, data analysis. I Support Customer Service and Field Service Organizations to develop required platform which includes Cloud implementation, Mobile development, MDM and Web Services. Further back I have worked as Technical lead and developer for Siebel CRM and Data integration.
Dell TechnologiesBusiness Solutions Advisor
Jul. 2014 - Jun. 2017Bangalore Area, IndiaDescription: I am part of Dell Business Partner Management team; we support Portfolio Management/Product Owner and System Analysis of various services implementation/support projects. Responsibilities: • Working with Product Management to understand and evaluate product features on an on-going basis
• Communicating effectively across several different stakeholder groups
• Defining the product backlog by crafting clear Epics and User Stories
• Leading product backlog grooming and estimation sessions
• Prioritizing the backlog based on business value, stakeholder feedback and market changes
• Answering the team’s questions to ensure user stories, acceptance criteria and priorities are fully understood
• Acting as a Subject Matter Expert on the product’s business capabilities
• Ensuring dependencies between Scrum teams are clearly understood
• Demonstrating new features to internal and external stakeholders
• Driving continuous improvement within your Agile team and in the overall organization
• Owning the end-to-end product lifecycle
BirlasoftSenior Business System Analyst
Aug. 2010 - Jul. 2014Bangalore Area, IndiaWorking as functional business analyst for GE healthcare
Specilaity:Opportunity and Quote management
Using SFDC and Siebel CRM
Technical experties in Siebel EIM & CSW.
IBMSenior Consultant
Mar. 2007 - Aug. 2010Bangalore Area, IndiaSiebel Technical lead: worked on Customer & Asset Management.
Technical exp:Siebel EIM & CSW
Prepare solution design, HLD & work on complex business requirements
AccentureSoftware Developer
Jan. 2006 - Dec. 2007
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