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Work Background
GoodRxAccount Manager, Manufacturer Solutions
Jul. 2025
SamaCareSenior Enterprise Account Manager
Dec. 2023 - Jan. 2025Columbus, Ohio Metropolitan Area• Own and grow a $2.5M+ ARR book of business across pharma and life sciences customers
• Deliver data-driven value stories through insights reporting, QBRs, and executive reviews
• Partner with product and marketing teams to shape new features and upsell opportunities aligned with client strategy and go-to-market plans
• Build customized account growth plans focusing on revenue expansion, KPIs, and long-term ROI
• Drive retention and client satisfaction in a fast-paced, agile environment
• Foster strategic partnerships with healthcare professionals (HCPs) by aligning solutions with clinical workflows and patient impact
CoverMyMedsKey Account Manager, Specialty
Oct. 2020 - Dec. 2023Columbus, Ohio, United States• Managed $20M+ ARR book of business with pharma and specialty clients, leading contract renewals from $1M to $15M
• Collaborated with cross-functional teams to deliver tailored upsells and support client marketing goals
• Led strategic planning and account reviews, incorporating product performance and value metrics
• Positioned new offerings to meet market needs based on client feedback and competitive landscape
• Built strong, trust-based relationships with HCPs and field reps to support adoption and optimize user experience
CoverMyMedsAccount Manager, Payer
Aug. 2017 - Oct. 2020Columbus, Ohio Area• Negotiated and executed multi-year, multimillion-dollar contracts with payer clients, increasing monthly revenue by 130%
• Led a $1.5M payer-focused initiative in FY21, contributing heavily to annual revenue targets
• Created custom reporting and presentations to highlight value and identify growth opportunities
• Managed upsell of new and existing products to existing clients to enhance strategic partnerships or capture additional revenue and growth opportunities
• Developed collaborative relationships with HCP offices to improve implementation and long-term platform engagement
• Owned several accounts simultaneously, assuming progressive responsibility throughout tenure on the team
CoverMyMedsAccount Coordinator
May. 2016 - Aug. 2017Columbus, Ohio• Assist users via phone and chat in troubleshooting a wide variety of issues, including ePA submission, password and login difficulties, account creation, and general questions regarding CoverMyMeds
• Average a 93% in call and chat quality audits; consistently a high performer in both chats and calls
• Utilize problem solving and customer service skills to help create an easy and seamless user experience
• Collaborate with other verticals in order to assist the user and enhance the CoverMyMeds product by fixing issues reported
• Proven flexibility in work schedule and initiative by volunteering for off-hours projects
CoverMyMedsAccount Specialist
Nov. 2015 - May. 2016Columbus, Ohio• Make outbound calls to pharmacies and prescribers to obtain information to complete and send prior authorizations
• Promote the CoverMyMeds product to potential and current users
• Verify prescribers and users through research and phone calls in order to ensure HIPAA compliancy and privacy standards
The Ohio State University Wexner Medical CenterStewardship Coordinator
Oct. 2014 - Nov. 2015Columbus, Ohio AreaManaged acknowledgement and tribute letter process for the Ohio State Medical Center and OSUCCC – James. Collaborated with Advancement colleagues on acknowledgement letter requests for VIP donors, community partner acknowledgments, and many other special projects. Managed the intake, tracking, archiving, and distribution of scholarship thank you letters for the College of Medicine and the School of Health and Rehabilitation Sciences, working closely with student financial aid on student and award information. Provided excellent customer service to donors who reach out via phone or email regarding making gifts or setting up tribute funds.
Penn State UniversityStewardship Coordinator and Administrative Support Assistant
Nov. 2012 - Jul. 2014State College, Pennsylvania AreaResponsible for all stewardship processes and systems for the College, including acknowledgement letters, intake and mailing of students' scholarship thank you letters, and setting up meetings between donors and their beneficiaries. Served as key point person for all stewardship processes and endowment related inquiries from the University community. Planned and executed special events and alumni activities. Social media coordinator for the College; managed the Twitter, LinkedIn, and Facebook accounts for all development and alumni relations activities. Provided assistance in the development, implementation, and coordination of alumni programs and services, as well as support the development staff in identifying and cultivating alumni and other potential donors for the College. Assisted in recruiting, maintaining, and managing volunteers for various volunteer-based programs. Supported alumni board, the external advisory board, and the parents council; created and prepared agendas for board meetings.
University of OregonSports Information Intern
Dec. 2010 - Jul. 2012University of Oregon Athletic DepartmentResearched and wrote athletic related content. Updated website with player bios, articles, and press releases. Selected, edited, and uploaded photos to website for all sports. Created media guides, flip cards, and scouting reports for media using InDesign. Utilized interpersonal skills when assisting members of the media during sporting events. Produced two student-athlete feature stories published in football game day programs and made available for purchase at Autzen Stadium. Answered and directed phone calls and greeted office visitors.
University of OregonOffice Assistant
Jan. 2010 - Dec. 2010University of Oregon Office of DevelopmentReordered and re-filed all expense reports and accounting documents from previous fiscal year for accounting department. Managed office supplies and reorganized supply cabinets for a 30-person office. Assisted in donor cultivation by creating information packets for meetings, generating development directors’ itineraries, and identifying donors in different regions. Sorted mail and greeted office visitors. Took inventory and ordered office supplies on weekly basis.
University of Oregon Office of DevelopmentOffice Assistant
Jan. 2010 - Dec. 2010University of Oregon Office of DevelopmentReordered and re-filed all expense reports and accounting documents from previous fiscal year for accounting department. Managed office supplies and reorganized supply cabinets for a 30-person office. Assisted in donor cultivation by creating information packets for meetings, generating development directors’ itineraries, and identifying donors in different regions. Sorted mail and greeted office visitors. Took inventory and ordered office supplies on weekly basis.
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