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Work Background
Elite Parking Services of AmericaSystems/Azure Administrator, Test, and Implementation
Sep. 2020 - Apr. 2024Jacksonville, Florida, United StatesI managed Azure infrastructure, ensuring seamless operations and quick issue resolution. I led user experience efforts during acceptance testing, driving adoption through training sessions. As a subject matter expert, I troubleshot proprietary software to maintain system stability. I also created and refined technical documentation for third-party IT teams, ensuring clarity. Some of my key achievements here includes:
* Identified and resolved 10+ critical software bugs before release, achieving a 30% reduction in post-launch bug reports.
* Conducted testing on over 20 software builds, significantly improving software quality.
* Migrated on-prem servers, including Hyper-V, and configured Azure networking for connectivity between cloud and domain.
* Developed end-user documentation and PowerPoint presentations to enhance adoption and usability.
ACS/Xerox/Conduent/OSP US Software Support/Quality Assurance Engineer/System Administrator
Oct. 2008 - Sep. 2020Tallahassee, Florida AreaI drove product improvements by identifying key development opportunities and enhancing functionality. I provided end-user support, keeping teams updated on features and upgrades. I managed software updates for smooth integration and ran functionality tests under tight deadlines to meet client needs. I also trained team members, offering feedback to boost performance and efficiency.
Some of my key achievements here includes:
* Optimized test cases using strategic approaches for successful manual software testing.
* Resolved issues through additional testing by identifying and documenting defects with JIRA.
* Managed effective defect tracking, significantly improving resolution time.
* Achieved PA-DSS compliance for company's proprietary software, ensuring secure handling of data.
Florida Distillers CompanyManager, Network Operations
May. 2000 - Oct. 2008
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