Elite Parking Services of AmericaSystems/Azure Administrator, Test, and Implementation
Sep. 2020 - Apr. 2024Jacksonville, Florida, United StatesI managed Azure infrastructure, ensuring seamless operations and quick issue resolution. I led user experience efforts during acceptance testing, driving adoption through training sessions. As a subject matter expert, I troubleshot proprietary software to maintain system stability. I also created and refined technical documentation for third-party IT teams, ensuring clarity. Some of my key achievements here includes:
* Identified and resolved 10+ critical software bugs before release, achieving a 30% reduction in post-launch bug reports.
* Conducted testing on over 20 software builds, significantly improving software quality.
* Migrated on-prem servers, including Hyper-V, and configured Azure networking for connectivity between cloud and domain.
* Developed end-user documentation and PowerPoint presentations to enhance adoption and usability.