RapydProduct Manager
Jan. 2020 - Dec. 2023Tel Aviv, IsraelProduct Manager for fintech back office operations
- Led the redesign of the chargeback process by developing an API-driven workflow engine, automating tasks and reducing manual efforts by over 90%.
- Managed end-to-end API integration projects, streamlining financial operations and enhancing system reliability.
- Collaborated with stakeholders to define strategic roadmaps and prioritize features based on business goals.
- Authored comprehensive documentation, including user guides and technical manuals, to facilitate user understanding and support feature adoption.
- Analyzed data to establish KPIs, track project success, and drive continuous improvement in operational efficiency.
- Applied advanced UX/UI principles to ensure intuitive user experiences, enhancing customer satisfaction and engagement. Worked with: JIRA, Confluence, Postman, APIs.