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Work Background
Caregiving Basics LLCChief Executive Officer
Sep. 2024United States
Butte CountyAdministrative Analyst I
Sep. 2023 - Aug. 2024
Butte CountyAdministrative Technician
Mar. 2023 - Sep. 2023
PrimericaDistrict Leader
Jan. 2022 - Jan. 2024California, United States
Butte CountySenior, Child Support Specialist
Jun. 2019 - Mar. 2023
Butte CountyChild Support Specialist II
Nov. 2017 - Jun. 2019Oroville, California, United States
Butte CountyChild Support Specialist I
May. 2016 - Nov. 2017Oroville, California, United States
Nurses and Professional HealthcarePayroll Clerk
Apr. 2015 - May. 2016Chico, California, United StatesAs a payroll clerk, I had a wide range of responsibilities and duties. These include; verifying up to 1400 shifts per month to ensure that they are accurately recorded for payroll processing. Assisted in processing requests for employee advances, ensuring that the necessary paperwork and approvals are in place. Handled sensitive information, including Personally Identifiable Information (PII), and enter it accurately and securely into the Vensure payroll site, adhering to the Privacy Act regulations. Handled employee health information, including immunization records, in compliance with the Health Insurance Portability and Accountability Act (HIPAA) regulations to ensure confidentiality and privacy. Processed employee tax withholding forms, including W-4's and DE-4's, accurately and in a timely manner.
Processed W-9 forms from hospitals that our organization served, ensuring that the necessary tax information is obtained for billing and payment purposes. Processed hotel/motel/lodging bills incurred by employees while on assignment at hospitals, ensuring that the bills are accurately recorded for payment and billing purposes.
Maintained organized records of time sheets, travel logs, and invoices for reference and auditing purposes. Prepared invoices for billing purposes, ensuring that they are accurate and submitted in a timely manner to clients or hospitals. Securely delivered deposits to the bank, ensuring that proper procedures were followed for cash handling and recording. Created and maintained spreadsheets to track billing and payment information, ensuring accuracy and completeness. Created a training binder to assist with onboarding and training of new payroll clerks, providing comprehensive documentation of payroll processes and procedures. Overall, as a payroll clerk, I played a critical role in ensuring that employees were accurately and timely paid, and that all payroll-related processes are compliant with relevant regulations and policies.
California Check Cashing Stores, LLCCustomer Service Representative
Apr. 2014 - May. 2015Chico, California, United StatesAs a customer service representative tasks included; greet customers with a friendly demeanor, creating a positive first impression and setting the tone for their experience. Address and resolved customer inquiries, providing accurate information and solutions to their concerns. Utilized my Spanish language skills to assist and interpret for Spanish-speaking customers, ensuring effective communication and understanding. Followed appropriate validation processes to verify the validity of checks to be cashed, ensuring compliance with company policies and procedures. Assisted customers with issues related to Insight Visa cards, leveraging my knowledge as an insight visa partner to resolve their concerns. Responsible for balancing vault, which could involve handling large sums of money up to $100,000, using the Check Pro system and conducting physical counts of assets. Balanced own till, which could contain up to $5,000 in cash. Accurately entered cash deliveries into the Check Pro system, ensuring proper documentation and tracking of transactions. Printed daily reports from various systems such as Money Gram, Western Union, Orlandi Valuta, Insight Visa, Check Pro, and electronic check deposits. These reports were then sent to corporate for record-keeping and analysis. Played a role in training new hires, sharing knowledge and expertise to help them become proficient in their roles. Consistently met and exceeded monthly goals for check cashing fees, payroll advances processed, and insight card sales, demonstrating your commitment to achieving targets and contributing to the success of the company. This role required a diverse skill set, including customer service, cash handling, financial transactions, reporting, and training, among others.
Tacos Villa AcapulcoManager
Aug. 2008 - Oct. 2012Chico, California, United StatesAs a Manager, my duties were diverse and included overseeing the day-to-day activities of the business, communicating with employees and vendors, scheduling shifts, managing legal paperwork, preparing business taxes, paying bills, interviewing potential new hires, providing training, assisting with food prep work, maintaining compliance with licensing, hygiene, health, and safety guidelines, promoting the business, ordering supplies, managing inventory, and handling customer complaints.
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