Natiely Sheley-Lopez is a Chief Executive Officer with over seven years of experience optimizing operational workflows and enhancing organizational efficiency. With an extensive background in call center operations serving eight government counties, Natiely advanced to Lead Worker, where she conducted quality control on calls, managed escalated cases, and ensured a high standard of customer service. She also developed comprehensive onboarding curriculums for various roles, including Child Support Specialist I, II, and Senior, fostering smooth transitions and robust knowledge sharing. Known for her exceptional analytical skills and attention to detail, Natiely has successfully led multiple cross-departmental projects and continues to be a catalyst for positive organizational change.More...