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Work Background
Travel Agent
Follow AliceTravel Agent
Sep. 2022 - Jun. 2025City of Cape Town, Western Cape, South AfricaResponsible for development and sales of our products in Tanzania Mainly selling and managing our Kilimanjaro trips Building out our add-on trips to enhance customer experiences
Lifestyle Manager - Travel Team
Ten Lifestyle GroupLifestyle Manager - Travel Team
Aug. 2017 - May. 2022City of Cape Town, Western Cape, South AfricaHandled every travel request for members, specializing in high-end customer service Provided training on platforms such as Amadeus and other travel systems Served as training buddy for new team members Managed complex luxury travel arrangements and client relationships
Customer Experience Manager
MindpearlCustomer Experience Manager
Aug. 2016 - Aug. 2017City of Cape Town, Western Cape, South AfricaResponsible for improving and maintaining service quality for centers in Suva (Fiji) and Cape Town Implemented and maintained quality structures across multiple locations Served as first line contact with Brussels Airlines customer operations
Customer Service Team Lead
MindpearlCustomer Service Team Lead
Apr. 2016 - Aug. 2016City of Cape Town, Western Cape, South AfricaLed team of up to 12 ticketing, senior and support agents Monitored and improved quality and performance metrics Reported directly to Sales and Service Manager
Corporate Trainer
MindpearlCorporate Trainer
Nov. 2014 - Apr. 2016City of Cape Town, Western Cape, South AfricaConducted training for new intakes and upskilling programs for existing agents Monitored and improved team quality and performance standards Collaborated with trainer and quality manager on continuous improvement
Ticketing Agent
MindpearlTicketing Agent
Jun. 2013 - Nov. 2014City of Cape Town, Western Cape, South AfricaHandled Dutch/English inbound calls for Brussels Airlines Managed complex ticketing operations including reissues, revalidations, EMD issues Processed email inquiries for Dutch and English markets
Group Sales
Lufthansa In TouchGroup Sales
Oct. 2011 - May. 2013City of Cape Town, Western Cape, South AfricaConsulted travel agents for group travel queries and solutions Prepared quotations for group bookings and established service contracts Built strong relationships with travel industry professionals
Travel Consultant
ATLAS REIZENTravel Consultant
Nov. 2007 - Nov. 2010Waregem, Flemish Region, BelgiumBusiness travel: booked airline tickets, transportation, and hotel accommodation Leisure travel: created custom-made packages and managed tour operator relationships Handled administrative tasks and maintained client relationships

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Personal Pitch
Travel Consulting for Africa & Asia Adventures
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