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Work Background
MIGSO-PCUBEDDelivery Manager
Oct. 2023 - Jul. 2025Porto, PortugalProject Management Consultancy
Applied Discoveries Inc.Project Manager
Jun. 2023 - Sep. 2023Porto, PortugalI was laid off due to company-wide downsizing - Manage assigned corporate projects, including inter-company liaisons, grant proposal preparation and submittal, support investor relations, and opening office facilities in Portugal. (PT 2030, ANI Certification). - Acting as the primary point of contact for both internal and external stakeholders. (Laboratories, AI Companies, R&D). - Identifying and selecting potential partners or subcontractors for clinical, pre-clinical trials and production of new drugs in Portugal and throughout Europe. - Conducting business meetings to improve project deliveries, defining responsibilities, and designing new approaches. - Building several strategic plans for grant applications and other licenses needed. - Feasibility studies for new projects.
IntermedDirector of Operations
Jan. 2022 - Feb. 2023Teresina, Piauí, Brasil- Managing all operational company processes. More than 32.000 customers and 90MM annual revenue. - Development of a new business roadmap, actions and KPI’s to ensure compliance. - Identification and alignment of actions to reduce assistance costs from 82% to 75%. - Implemented of Agile Methodology (Scrum), putting in to practice a continuous improvement process. - Promoted people structure changes, increasing engagement and cooperation with internal and external shareholders. - Definition and redesign of procedures, regulation, authorization processes, medical protocols for urgency admissions and cancer patients.
PharmaCieloBusiness & Processes Improvement Executive
Feb. 2021 - Nov. 2021Brazil- Promotion and increase of the global company's effectiveness. - Quick implementation of project management, ensuring the alignment of actions with the company's strategy. (Waterfall and agile methodologies) - Jira & Confluence - Coordination of the organization's strategic and operational activities, including project management, information collection, reporting and data analysis - focus on commercial strategy and area structuring. - Performance management of new teams, overseeing objectives and deliverables. - Establish and maintain of key business indicators / KPI's. - Implementation and support in global management meetings. - Engage multi-disciplinary stakeholders in an international environment.
Grupo LinharesHuman Resources Executive
Apr. 2019 - Apr. 2021Fortaleza e Região, Brazil- Implementing the digital transformation and agile methodologies. Mapping and evaluation of the costumer's journey and its respective friction point. - Conducting As-Is Analyses and defining the action plan to close all identified gaps. - Implementing and monitoring the corporate strategic projects, follow up, indicators and deliverables beyond the organization. - Responsible for all the company's result indicators. - Responsible for the office of processes and implementation of process standardization. - Lead the Culture Personnel, and Digital Transformation Committees.
Hapvida SaúdeDirector of Operations
Jun. 2015 - Jul. 2018Fortaleza, Ceará, Brazil- Conducting the new business model, increasing the customer base from 12.000 to 270.000 customers, and guaranteeing the operational contracted deliveries. - Responsible for the entire business improvement. - Identification and alignment of actions to reduce assistance costs (claims ratio). - Implementation of several management and control reports with analysis of usage and claims per client. - Definition and redesign of procedures, regulation, authorization processes, medical protocols for urgency admissions and cancer patients. - Negotiation with clients and service providers, deals on adjustments, pricing for new clients or new services.
HapvidaHR and Business Improvement Director
Jul. 2013 - May. 2015Fortaleza, Ceará, Brazil- Management of the corporate organization projects (more than 30 projects). - Conduct As-Is Analyses of various business activities to describe and evaluate the current business processes and define new action plan. - Draft documenting and implement processes, preparation of specific procedures, flowcharts, and check lists necessary to clearly define and communicate the respective workflows and processes. - Development and management of all performance company KPI’s. - Restructuring of the commercial and customer relationship areas, structuring of the trade marketing area and managed plans. Implementation of a model to evaluate the network of individual and collective plans dealers. - Cost reduction through the operational processes assessment.
Hapvida SaúdeHR and Business Development Manager
Feb. 2010 - Jun. 2013Fortaleza, Ceará, Brazil- Definition and conduction of all Training and Development actions of the company (Annual Training Plan), from the front-line workers to upper management and executive positions. Training efficiency evaluation (including ROI). - Management and development actions focused on results, control of budget and T&D indicators. - Management of all HR KPI’s and executives’ results. - Implementation of several leadership development programs, holding events for employees and preparing successors for executive positions. - Restructuring of the commercial and customer relationship areas, structuring of the trade marketing area and managed plans.
Maire TecnimontEnvironment, Health and Safety Manager
Aug. 2009 - Feb. 2010Ceará, Brazil- Ensure compliance with all safety and environmental standards at the construction site. - Management of performance indicators. - Definition and management of actions to avoid accidents with or without absence through audits in all outsourced suppliers. - Implementation of the corporate EHS Management model. - Conducting and implementation of internal and 2nd part audits.
Eagle OttawaQuality Engineer
Jul. 2008 - Jun. 2009Cascavel, Ceará, Brazil- Implementation of quality control tools such as APQP, PPAP, Control Plan and FEMEA. - Quality control of entire production line for General Motors, Honda, and Toyota companies. - Definition and implementation of actions to reduce non-conformances products. - Implementation of the Corporate Quality Management System. ISO TS 16949 certification of the company's 1st factory in Brazil. - Conducting and implementation of internal audits.
Eagle OttawaQuality System Coordinator
Jul. 2007 - Jun. 2008Cascavel - CearáMaintenance of the company's corporate Quality System. Control of all corporate and plant ISO TS 16949 documentation related to production and administrative processes, education and training of internal Quality auditors; conduction of internal audits and follow up of all non-compliances in the plant; conducting corporate meetings on matters related to the Quality Management System.
CAN-PACK S.A.Production Planning Control
Apr. 2005 - Oct. 2006Maracanaú, Ceará, BrazilPlanning, scheduling and control of the entire production of the cans and lids manufacturing units; planning and purchase of all raw materials and inputs used in production through MRP; preparation of forecast consumption of raw materials/inputs and analysis of items in stock with a focus on cost reduction; elaboration of control maps and monthly and daily checks of all industrial production planning and consumption of raw materials and inputs.
CAN-PACK S.A.Quality System Coordinator
Jan. 2002 - Mar. 2005Maracanaú, Ceará, BrazilImplementation, maintenance and recertification of ISO 9001:2000, training of all employees and recycling of the internal auditors team, implementation and maintenance of the 5S System, formation of groups of multipliers and 5S leaders, training of all employees and outsourced workers.
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