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Work Background
Great American RV SuperStoresCustomer Support Specialist
May. 2025Madisonville, Louisiana, United States
Southland Steel Fabricators, Inc.Quality Administrative Assistant
May. 2024 - Apr. 2025As an Administrative Assistant, I focused on document control and records management, utilizing tools like SharePoint and Adobe to streamline processes. My core responsibilities included updating Standard Operating Procedures (SOPs), scanning and converting hard copy documents into digital formats, and ensuring accurate filing within project folders. I maintained organized, up-to-date records to support project efficiency and compliance with documentation standards.
GilsbarAdministative Support
Sep. 2023 - Mar. 2024United StatesProvided essential administrative support to ensure the timely and accurate delivery of client services. Effectively managed communication channels by monitoring emails and distributing incoming mail and faxes. Played a key role in enhancing operational efficiency through the development and implementation of streamlined administrative processes.
TheKeyClient Support Specialist
Aug. 2023 - Sep. 2023
Sun Terra Solar Technologies, LLCPipeline Coordinator
May. 2023 - Jun. 2023Collaborated closely with project teams to improve coordination, streamline project delivery, and ensure adherence to timelines. Supported the expansion of contractor networks by assisting in the onboarding process across multiple regions. Contributed to cross-functional efforts with Project Management teams to meet critical deadlines and drive successful project outcomes.
Powur, PBCProject Manager
Sep. 2022 - Feb. 2023In my role as a project manager, I maintained communication among various stakeholders, including the install partner, sales consultant, and customer. It was my responsibility to ensure the smooth and efficient progression of all projects under my management, and to keep each project on track.
ADT SolarCustomer Support Supervisor, Special Projects
Nov. 2019 - Sep. 2022Mandeville, Louisiana, United StatesI have a diverse background in customer service and support, starting as a phone representative for recent installs at ADT Solar and then moving to monitor and resolve complaints through various channels, including social media and review sites. I eventually became a supervisor and led the customer success team, becoming a subject matter expert and resource for other departments. I was also involved in special projects, including building a knowledge bank for storing information for each tier of the department. My work ethic, knowledge, and creative thinking helped leaders find solutions for escalated customers.
Microland Computer CenterAdministrative Assistant
Aug. 2019 - Sep. 2019Mandeville, Louisiana
GlobalstarCustomer Relations Specialist
Sep. 2018 - Jul. 2019Covington, Louisiana
Willow's Oak Pet LodgeManager
Feb. 2015 - Feb. 2016Madisonville, Louisiana, United StatesSee Resume
AT&T Mobile TelCustomer/Technical Support
May. 2007 - Jul. 2008Ocean Springs, Mississippi
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