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Work Background
Arkansas Department of TransportationSection Head, Workforce Development
Sep. 2023Little Rock, Arkansas, United StatesOversee projects, agency initiatives, and goal-setting in the areas of instructional design, learning management systems, training records, knowledge management, leadership development, and technical/policy-driven training. Supervise team of 5 professional educators as founding manager of new, dedicated Workforce Development section to include knowledge management and documentation, leadership development programming, technical training, technical system change management and onboarding, and employee education benefits.
Arkansas Department of TransportationAssistant Section Head - Workforce Development, Training & Safety
Jan. 2022 - Sep. 2023Little Rock, Arkansas, United StatesSupervise projects and staff on Training & Safety initiatives from Leadership Development, GED Completion, and Supervisor Onboarding to Radiation Safety, FMCSA Entry-Level Driver Training, Maintenance Training Academy, and Fatality Response. Charged with delegating to team of 10 Health & Safety Officers and communicating out safety or policy changes department-wide to state agency of 3,500+. Actively research, observe, and assess training provided by internal staff and external vendors to assist in departmental shift from ad hoc workforce development to programmatic approach.
Arkansas Department of TransportationWorkforce Development Coordinator
May. 2021 - Jan. 2022Little Rock, Arkansas, United StatesOversee projects for L&D team alongside LMS Administrator, Training Coordinator, and Emergency Management/Workforce Development Specialist. Design, create, and roll-out training initiatives from Maintenance Training Academy courses and compliance training to new Leadership Development program while coordinating cross-departmentally and documenting processes for future succession planning.
Arkansas Department of TransportationLearning Management System Administrator
Aug. 2020 - May. 2021Little Rock, Arkansas, United StatesOversee all virtual, classroom, and external training data and tracking, utilizing Saba LMS system with imported courses from LinkedIn Learning, AASHTO TC3, McLean, and other vendors. Author virtual, SCORM-compliant courses using Adobe Captivate after investigative interviews and collaboration meetings across agency departments. Provide end user assistance as member of HRIS team for learners and instructors in the Saba LMS system. Vet, test, and structure training pathways for succession planning and specific development programs, including maintenance on-boarding and future leadership.
Arkansas Tech UniversityInterim Director of Student Success/APEX Center
Nov. 2018 - Feb. 2019Oversee 30+ tutors and graduate assistants, providing tutoring, academic coaching, and academic success programming to a student body of 7,000+ students.
Carpe CareersInstructor - Facilitating Career Development (FCD, formerly CDF)
Jan. 2018 - Jun. 2020Russellville, ARProvide NCDA-endorsed Facilitating Career Development training to professionals serving students, educational institutions, non-profits, and corporations in career development roles.
Instruct FCD course as the gateway to NCDA credentials, including Certified Career Services Provider (CCSP) and Certified School Career Development Advisor (CSCDA).
Facilitate HYBRID course with custom scheduling available with new classes forming throughout the year for individuals as well as organizational groups. Are you interested in transitioning into a "helping" role with others in their journey toward career? Do you already serve in an environment where career is a part of daily conversation or concern? Do you already volunteer or provide additional services to groups where advising for the future is key?
Arkansas Tech UniversityAdjunct Instructor
Aug. 2014 - May. 2021AGBU 3213: Career Development in Agriculture, Fall 2020 - Spring 2021
EAM 4606: Capstone, Emergency Management, Summer 2018, Summer 2019 - Spring 2020
EAM 3003: Developing Emergency Management Skills (Prof Dev course), Fall 2018 - Spring 2019
CSP 1013: Principles of Collegiate Success, Fall 2014
Guest Lecturer, AGBU 3213: Career Development in Agriculture, Fall 2013 - Fall 2019
Arkansas Tech UniversityCareer Counselor
Jul. 2013 - Aug. 2020Russellville, ARCareer counselor and coach with background in instructional design, training, leadership development, program design, change management, and organizational development. I am self-taught in several learning management systems and/or course management systems and have assisted with on-boarding or building four client management systems in the last 10 years. On a daily basis, I coach students through all steps of personal and professional development within the college life cycle, including self-assessment, employment documents, interview preparation, and networking. I also regularly coordinate training events and networking opportunities with professionals for students and staff groups looking for leadership development and change management tools. CURRICULUM: Develop and implement curriculum for workshop presentations, longitudinal career development coursework, classroom training, and virtual training. This includes recruitment of participants, management of online classrooms, course design utilizing adult learning strategies, and assessment of programs. Supervise staff of 6 advisors, including training in career development and employment seeking strategies. • Co-authored Norman Career Services Funding Proposal, awarded $100,000 in funds requested
• Researched employment industry trends for the institution, including CIP and SOC codes to pursue new academic programs.
• Created course shells or implemented industry-relevant updates to courses in three separate academic departments to align with desired learning outcomes, assessment practices, and future workforce trends. Two samples of my more recent work as a trainer and presenter are included below:
Ashford UniversityCareer Services Specialist
Aug. 2012 - Jun. 2013Greater San Diego AreaCoach current students and alumni in job search, degree selection, employment documents, and long-term career objectives as well as personality and strengths assessments. Manage all incoming coaching workflow for staff of specialists. Create and present live webinars for students around the world on topics surrounding career development. Travel to alumni networking events to present on professional development topics. • Future Leaders Program, Class 6, program voted Learning! 100 Award by ELearning! Magazine
• Transition committee from Symplicity software to new CSM build with Monster.com and Empyra.
Ashford UniversityMilitary Student Advisor
Mar. 2010 - Jul. 2012Greater San Diego AreaOversaw population of 900+ military-affiliated adult learners world-wide. Advised students in areas of degree progress and personal motivation. Explained terms of use for federal financial aid, GI Bill, and other funding options. Trained new hires and coach current staff on efficiency practices. • Participated in beta-testing and conducted workgroups for process improvements.
• Student Services Leadership Level I mentorship program.
PazNazService Assistant
Feb. 2008 - Mar. 2010Pasadena, CAProofread and edited all print publications for non-profit with 2,000+ membership. Oversaw calendar of events, daily correspondence, and equipment use for 3 departments. • Solely managed 2 departments during staff transition.
• Organized volunteers for non-profit including remote branch of LA Regional Food Bank.
• Recruited volunteers and trained in basic tasks as well as cultural sensitivity.
Fuller Theological SeminaryFuller Youth Institute Assistant
Jun. 2007 - Feb. 2008Pasadena, CAServe as liaison between distance learning students and faculty/staff for intensive certification program. Managed files and accounts for youth research institute with 3 endowed grants, maintaining records for research participants and results. Organized logistics for staff travel and summits/conferences hosted by Institute.
JuriscapeResume / Staff Writer
Oct. 2006 - Jun. 2007Provided resume/cover letter editing services for clients within the legal field from law students to general counsel of Fortune 500 companies, authoring advice columns for website and overseeing document distribution to staff. • Authored articles for quarterly legal magazine, JD Journal, including interview with Saddam Hussein's human rights defense attorney.
Point Loma Nazarene UniversityWriters' Studio Tutor
Aug. 2003 - May. 2006Conducted individualized sessions with college students to coach them in areas of grammar, syntax, and argumentative structure. • Presented “Teaching Writing from the Margins: Responding Effectively to Students’ Texts” at California Association of Teachers of English, February 2006.
Point Loma Nazarene UniversityConference Services Assistant
Mar. 2003 - May. 2006Coordinated all details of on-campus events with outside clients, served as liaison during events, and followed up on invoicing at conclusion of stay. Oversaw seasonal office staff and assisted with scheduling.
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