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Work Background
ADA NZ (AUSTRALIAN DEFENCE APPAREL PTY LTD)Data Analyst
Jan. 2024
Kāinga Ora - Homes and CommunitiesTechnical Business Analyst
Jan. 2023 - Aug. 2023Wellington Region, New ZealandAs a Technical Business Analyst working on a project to migrate Kainga Ora’s Oracle virtual environment from OVM to OLVM, my focus areas are
• Identifying the servers to be migrated.
• Identifying stakeholders.
• Produce high level requirements.
• Produce Impact Assessment.
• Assisting the project team to define a roll out plan.
• Providing support to other members of the project team and the business.
Kāinga Ora - Homes and CommunitiesSenior Business Analyst
Dec. 2021 - Mar. 2023Wellington, Wellington Region, New ZealandAs a Senior Business Analyst working on a project to implement enterprise-wide contract management and supplier relationship management processes for Kainga Ora, my focus areas were
• Data quality and performing data loads into Oracle EBS and Oracle iSupplier Portal.
• Providing support to other members of the project team and the business.
• Supplier Information. Validate supplier information gathered by the Procurement Team and load into Oracle using pre-existing WEB ADI’s.
• Contracts. Validate contract information entered into Objective ECM by the Procurement Team and import into Oracle ECM. • Overarching Agreements. Identifying Overarching Agreements that needed to be loaded into Oracle. The Creation and testing of user guides on how to load Overarching Agreements into Oracle.
• Questionnaires and RFx Templates. Build Questionnaires and RFx Templates in Oracle to enable suppliers to maintain their own data and to be able to respond to RFx’s online. The section of the project was descoped with the option to implement at a future date.
Bank of New ZealandIT Asset Analyst
Aug. 2020 - Sep. 2021WellingtonProviding support and analysis for the management of software assets to maximise the long-term value to the Bank and its customers. This includes support of planning, monitoring, and recording software assets to ensure optimal expenditure, compliance with vendor contracts, regulatory compliance, and a reduced risk profile.
Responsibilities
• The development and implementation of procedures for procuring & tracking software assets throughout their lifecycles.
• Assisting asset owners in managing their assets.
• Assisting the business with their ITAM queries. • The continuous improvement of Certero extracts used for the various compliance tasks.
• Working with Analytics and Insights team to productionize the BS11 compliance reports.
Key Achievements
Achieved cost savings (including cost avoidance) by developing dashboards allowing product owners access to subscription and maintenance expiry data. Defined processes which
• reduced audit exposure and increased audit efficiency
• financial risk
• accurate inventory
• effective monitoring
• informed software asset related decisions
Bank of New ZealandTechnical Business Analysts
Oct. 2019 - Aug. 2020Wellington & Wairarapa, New ZealandAssisting the BNZ in building and maintaining an accurate view of its Software assets. Responsibilities
• Worked to ensure the accuracy of the data stored in BNZ’s software asset management toolset.
• Worked with the different BNZ teams to gather information such as business owners, licensing information, entitlements etc.
• Worked with the BS11 program to gather the information required for RBNZ reporting.
• Designed and produced data extracts from Certero for use by the BS11 program to create reports for RBNZ and for the purpose of performing software audits.
• Responded to questions from various BNZ teams on BNZ software assets.
• Worked with the Certero vendor to get guidance on the various pieces of work we are undertaking.
• Documented procedures for tracking assets through their lifecycle. Key Achievements
• Ensured regulatory compliance through consistent reporting
• Achived a reduction in risks by knowing what software is installed in the environment
• Delivered cost savings through management of accurate license information and cost savings by consolidating BNZ’s software footprint
AMPAsset, Configuration and DR Manager
Mar. 2016 - Jul. 2019Wellington & Wairarapa, New ZealandAssisting AMP NZ to maintain an accurate view of its IT assets and to ensure that the NZ business was able to recover, with minimal data loss, in the event of a disaster affecting the AMP environment.
Responsibilities
• Owned processes and procedures for Asset, Configuration and Disaster Recovery.
• Managed and coordinated regular Disaster Recovery tests with AMP Business Units and vendors.
• Owned and managed the Service Management toolsets. These were BMC Remedyforce and BMC Discovery, formerly ADDM.
• Provided coverage and support for the change manager during periods of absence.
Key Achievements
• Maintained the accuracy of the CMDB through regular audits of the IT estate for accuracy and compliance.
• Maintained software audits and license reconciliation with vendors such as Microsoft and Adobe to ensure continuity of business operations.
• Ensured continuous service improvements for the AMP Service Desk, Change Manager and Application Support teams by implementing Workflows, Process Builder Flows, Self Service and Templates in Remedyforce. These improvements automated ticket creation from HR, security and system monitoring systems. This reduced the manual handling of requests and saved time required to process requests that needed multiple input from different teams.
AMPIncident Manager
Sep. 2013 - Mar. 2016Assisting AMP NZ in resolving issues that prevent the business from performing its day-to-day processes. Working with multiple vendors and support organisations to resolve issues in a timely manner, understanding the root cause and identifying and implementing solutions to prevent recurrence.
Responsibilities
• Owned and managed the Incident Management processes and procedures.
• Communicated with the AMP NZ operational business during high priority incidents.
• Liaised with the Australian Service Management team to resolve issues experienced by the New Zealand business.
• Reviewed Root Cause Analysis Reports from vendors for accuracy before distribution to the business.
• Worked with new vendors to align the Incident Management processes and procedures.
• Provided coverage and support for the change manager including acting on his behalf during absences.
Key Achievements
• Collated incident metrics/statistics for the Senior Management Team to ensure optimal decision making.
• Implemented BMC Discovery (formerly Atrium Discovery and Dependency Mapping) as AMP’s Discovery Tool.
• Completed BMC Admin Essentials training followed by the successful implementation of BMC Remedyforce as AMP’s ITSM tool allowing for the successful in housing of the AMP Service Desk.
• Integrated AXA and Assure desktop, server and telephony environments into the AMP environment.
AMPService and Support Manager
Oct. 2010 - Sep. 2013Wellington & Wairarapa, New ZealandThe role of the Service and Support Manager is to manage and lead a team in the delivery of a high quality and reliable production environment for AXA, Spicers and Assure NZ hosted applications and infrastructure. AMP acquired AXA New Zealand Ltd in April 2012. Achievements of this role include
• Implemented the use of HP Service Manager for Assure staff to raise service requests.
• Realigned the Change management process to work within AXA Corporate standards.
• Implemented a Access Review System to manage staff movements.
• Migrated AXA and Assure server environment to the AMP Datacenter.
• Integrated AXA Corporate users to AMP Corporate Telephony and decommissioned AXA PABX.
• Migrated users from AXA Windows XP SOE to AMP Windows 7 SOE.
• Successfully moved staff to new premises.
AXABusiness Systems Analyst
Nov. 2008 - Oct. 2010Wellington & Wairarapa, New ZealandFrom the time of initial employment with AXA, I could readily see the need to implement a number of changes and improvements. The following suggestions were instigated by me resulting in the improved running of the business.
• NZ Ownership of the local infrastructure
• Test web and database environment
• Web and database Disaster Recovery
• Simplified firewall security model that met the NZ requirements (WIP) Responsibilities:
• Infrastructure
o Manage the Assure Data Centre and infrastructure to ensure the environment is supportable and consists of current technologies
o Lead workshops within the IS Team to recommend infrastructure changes
o Manage relationships with AXA Australia for security and infrastructure design and operation
o Design and implement a disaster recover environment
o Setup Web/SQL test environment to reduce outages on production environment
o Design web security model which meets AXA Global security requirements
o Build and manage working relationship with Vendors
• Customer Support. Work with AXA customers and vendors to resolve issues in a timely manner
• Operational Support
o Mentor and oversee fellow team members
o Work with team members and Australian counterparts to ensure the systems are available to Assures customers
• Projects. Work with the Business to ensure projects are delivered on time and in budget Key Achievements:
• Designed and implemented the NZ Operational Data Store allowing a single view of AXA’s clients. This is now being used as an interface for other systems such as MS Dynamics CRM
• myAXA. Worked with the Business and external parties to create a client self service web site
• Design and implement backup network which removed backup traffic off the production network and improved backup reliability Technologies:
• Programming - c#, vbscript, Active Server Pages
• Servers – IIS, Windows Server 2003, Windows Server 2008, AIX 5.x, Ubuntu 9.x
• Databases – MS SQL 2000, MS SQL 2005, MS SQL/Express
Assure New Zealand LtdBusiness Systems Analyst
Oct. 2008 - Oct. 2010Wellington Region, New ZealandFrom the time of initial employment with Assure, I could readily see the need to implement a number of changes and improvements. The following suggestions were instigated by me resulting in the improved running of the business.
• NZ Ownership of the local infrastructure
• Test web and database environment
• Web and database Disaster Recovery
• Simplified firewall security model that met the NZ requirements Key Achievements
• Designed and implemented the NZ Operational Data Store allowing a single view of AXA’s clients. This is now being used as an interface for other systems such as MS Dynamics CRM.
• Worked with the Business and external parties to create the myAXA client self-service web site.
• Design and implement backup network which removed backup traffic off the production network and improved backup reliability.
Bizcaps PTY LTDBusiness Analyst
Jan. 2007 - Jan. 2008Sydney, AustraliaBusiness Analyst/Implementation Specialist
Sun MicrosystemsIT Operations Manager / Sen. Analyst Programmer
Jan. 2001 - Jan. 2007
StorageTekSystems Support Specialist / Systems Engineer
Jan. 1998 - Jan. 2001
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