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Work Background
EYExperience Design Leader
May. 2019 - May. 2024Alpharetta, GAI was a leader within the Employee Experience function which focused on transforming complex internal business systems/processes into more streamlined, easier-to-use experiences with a focus on reducing friction and maximizing productivity. Managed the Design function, leading a team of 12 globally distributed, senior experience designers focusing on improving experiences within areas like Employee Customer Support, Talent/HR, Identity Management, and In-Office Experiences. Advised senior stakeholders and country leaders on product/service and employee experiences, from conceptual designs through delivery. Facilitated client workshops and meetings, translating complex ideas into achievable insights. Crafted executive-level presentations that simplify findings and concepts, helping to drive informed decision-making. Used Figma, FigJam, and Miro to help run workshops, map services & experiences, and craft ideas that become deliverable experiences.
SapientRazorfishCreative Director, Experience Design
Jan. 2017 - Apr. 2019Greater Atlanta AreaServed as Creative Director for Comcast Business client, working on-site to build an internal team of 30+ designers, researchers, and UI Devs to manage existing customer experiences, and technician experiences, and redesign new customer acquisition channels and digital marketing platforms. Started by identifying the most painful points in end-to-end experiences and targeting experiences that would have the most impact. Also analyzed market data to identify trends and threats and delivered in-depth customer and technician research. Delivered a multi-year strategic plan to help drive strategic direction. Software used was Sketch and InVision.
SapientManager, Experience Design
May. 2016 - Jan. 2017Greater Atlanta AreaActed as Associate Creative Director on a variety of projects, working for clients like Michelin, Carnival Cruise Lines, and CBL Properties. Helped to craft both strategic and tactical user research to help deliver results. Worked with DEV and Strategy teams to help deliver measurable results to our clients.
Ogilvy & Mather AdvertisingLead UX Consultant
Jan. 2015 - Jan. 2016Greater Atlanta AreaWas brought on to help deliver UX needs for select client projects as well as to help build out the Atlanta UX team.
IQ AgencyAssociate Director Experience Design
Jun. 2014 - Dec. 2014Greater Atlanta AreaHelped define and build a UX team for the agency and integrate UX deliverables into the agency process.
Sparks GroveSenior UX Consultant
Mar. 2014 - May. 2014Greater Atlanta AreaWas brought in to help deliver on a couple of key client projects.
InterContinental Hotels GroupSenior User Experience Consultant
Sep. 2013 - Mar. 2014Greater Atlanta AreaWas brought in to help on an internal conceptual project to help define and complete the initial conceptual design of the booking and inventory management system of the future.
Sagepath Inc.Lead Experience Architect
Sep. 2012 - Aug. 2013Greater Atlanta AreaHelped define and build a UX team for the agency and integrate UX deliverables into the agency process. Also helped to deliver on key client projects.
MacquariumLead Cross Channel Experience Architect
Jan. 2012 - Sep. 2012Mooresville, NCWorked directly with senior-level management to research, create, and coordinate all experience design efforts across various channels for MyLowe’s platform to ensure a seamless customer and associate experience. Was an integral part of creating, testing, and refining strategy efforts that were used to help shape the direction of upcoming massive organizational changes in regard to the creation of a customer experience organization.
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