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Work Background
Mashtal Hotel (فندق المشتل - غزة)Acting General Manager
Feb. 2022 - Jul. 2023Gaza, Gaza Strip• As General Manager, I drive strategic leadership to align goals and standards with a focus on relationships and risk management.
• Through inspiring leadership, we continually exceed our goals and promote a success- oriented culture.
• Successfully managed a $2 million renovation project on time and with the highest quality standards, demonstrating effective project management.
• Streamlined workflows to optimize efficiency and enhance team growth for ongoing development. Prioritized customer satisfaction and ensured compliance.
• Implemented performance improvement techniques and leveraged innovative processes.
• Made data-driven decisions and managed resources effectively.
• Developed strategic growth plans and facilitated effective team development. Provided metric-driven reporting to measure progress and make decisions.
• Actively participated in strategic planning and maintained a positive organizational culture.
• Demonstrated exemplary leadership and emphasized data-driven decision-making.
• Ensured cost efficiency and compliance while driving innovation through positive relationships.
• Additionally, developed and implemented Standard Operating Procedures (SOPs) and Service Level Agreement (SLA's) for all departments, ensuring operational consistency and long-term strategic alignment.
Mersal مرسالExecutive Manager
Feb. 2019 - Aug. 2022Palestinian Territory• As Executive Manager, I lead 350 employees across 9 departments, fostering a collaborative and high-performing environment.
• I devise and implement organizational goals, break them into actionable sub-goals, and coordinate efforts to ensure efficiency.
• Through strategic management of logistics, warehousing, and customer service, I enhance operational efficiency and drive continuous improvement by analyzing key metrics.
• Approve budgets, ensuring fiscal responsibility, and contribute to strategic decision- making at board meetings.
• By designing effective structures and managing HR functions, I ensure clarity, promote diversity, and boost morale.
• Streamline onboarding, focus on performance excellence, and maintain open communication channels.
• My meticulous record-keeping ensures regulatory compliance.
• Enhance decision-making through clear hierarchical structures and manage security teams to ensure safety.
• Promoting cooperative initiatives with Israel and the Palestinian Authority, I improve public image and stakeholder relationships.
• Developed and implemented SOPs and SLAs for all departments, ensuring consistency and alignment across the organization.
Consulting ServicesHuman Resources Consultant
Mar. 2018Gaza Palestinean experienced HR professional focused on delivering employee-centered solutions and ensuring seamless HR operations. My expertise includes: • Acting as a trusted advisor for employee concerns and fostering a positive work environment. • Coordinating payroll and benefits to ensure accuracy and timely processing. • Managing recruitment, onboarding, and performance review processes for efficiency and consistency. • Implementing employee recognition programs and organizing company events to boost engagement. • Maintaining accurate employee records and managing HRIS systems for streamlined operations. • Providing visa and relocation support, ensuring smooth transitions for employees. • Preparing employment documents, contracts, and handling changes professionally. I specialize in balancing employee needs with business goals to create a productive, compliant, and supportive workplace.
Palestine Cellular Communications Co.Telemarketing Unit Head
Sep. 2015 - Aug. 2016Gaza, Gaza Strip• As the overseer of 32 employees, I manage Human Resources, Performance, Achievement, Targeting, Financial, and Customer Care matters.
• Duties include preparing salaries/commissions, supervising telemarketing operations to meet targets, ensuring policy compliance, generating monthly/annual reports, conducting outbound calls to potential customers, assessing call quality, reviewing targets, resolving obstacles, and aligning unit plans with marketing strategies.
• As Human Resources Lead, I handle Payroll processing, leave management, workflow formulation, administrative procedures, and commission calculations.
Palestine Cellular Communications Co.Senior Traning & Development Officer
Apr. 2014 - Sep. 2015Palestinian Territory• Deliver comprehensive HR support services encompassing a wide range of activities related to all facets of HR policies, recruitment processes, training, and internal relations. This includes efficiently managing payroll, overtime, and allowances processes, ensuring full compliance with labor laws, and streamlining payroll systems to reduce processing time by 25%.
• Maintain and update employee files and the Human Resource Information System (HRIS), ensuring the accuracy of all data. This involves validating and processing expense claims, travel compensations, and sales incentive payments with precision and speed.
• Monitor and compile HR metrics, generating standard HR reports as needed. Offer HR assistance concerning employee engagement, wellbeing, policies, HR procedures, and fostering strong internal relations among staff
• Manage the HRIS to ensure accurate recording of performance management, absences, TOIL, and sickness data. Oversee residency, work permits, and insurance procedures, maintaining 100% compliance, and liaising closely with labor offices and insurance authorities
• Ensure that all HR and payroll documentation is accurately issued and processed by providing comprehensive support. Lead the HR team in managing timesheets, attendance, employee complaints, and enhancing internal communications, while streamlining the issuance of HR documents such as visas and passport renewals
• Assist managers by delivering briefings and guidance materials on critical HR information. Manage medical insurance schemes • Contribute to HR projects and initiatives aimed at developing the HR team, with a strong focus on training and internal relations to foster a positive organizational culture. Oversee the onboarding process for new hires, ensuring they transition smoothly into the organization.
• Perform general HR tasks as part of the central HR team as required, including conducting audits, providing effective HR training, and promoting positive internal relations.
Palestine Cellular Communications Co.Training & Development Officer
Nov. 2011 - Mar. 2014Palestine• Training Program Design & Implementation: Worked together to develop targeted programs to improve skills and performance. Continued enhancement through monitoring.
• Employee Development: Introduced personalized plans, identifying and nurturing high- potential talent. High job satisfaction and loyalty internally.
• Internal Relations: Proactively maintained harmony, boosting morale by advocating diversity and inclusion. Culture of constant enhancement within HR.
• Onboarding & Orientation: streamlined transitions, improved satisfaction, and cultural integration.
Palestine Cellular Communications Co.Corporate & Key Account Manager
Jan. 2011 - Nov. 2011Gaza- Promoted, marketed and sold the Company’s products to corporate customers
- Provided post sales service exhibiting the Company’s commitment to its customers
- Coordinated between the various Company departments to solve account issues
Performed continuous market research to identify potential corporate customers
- Assisted management in developing marketing strategies by identifying the concerns and needs of customers
- Maintained and processed all internal databases, files, documentation, invoicing, and financial transactions
- Arrange site visits to all accounts and provide detailed field visit reports
Palestine Cellular Communications Co.Corporate Sales Officer
Feb. 2005 - Jan. 2011• Promoted, marketed and sold the Company’s products to corporate customers
• Provided post sales service exhibiting the Company’s commitment to its customers • Coordinated between the various Company departments to solve account issues
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