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Work Background
Arthurs Cafe Sports BarManager
Nov. 2019United States
Koko seafoodManager
Jun. 2018United States
park plaza corpMaintenance
Aug. 2012 - Oct. 2018· Assisted clients with inquiries · Responsible for the distribution of incoming and out going mail · Provided doorman services · Maintained message station for residents of establishment · Assisted residents in various capacities
CitiRisk Management Analyst
Oct. 2006 - Dec. 2012· Identified unusual transaction behavior patterns for client accounts · Utilized Softpro, Citismart, NCIS, Filenet, and Checkvision and Ondemand in order to conduct check fraud analysis · Provided information technology services; trouble shooting PC’s, printers and software upgrades · Networked with financial center to report fraudulent activities · Provided input to management for the ongoing improvement of work ability and check fraud • Monitored various fraud prevention/detection and suspicious activity reports to identify potential risk and mitigate losses. • Supervised and monitored performance of all Fraud Operations analysts that reviewed alerts, reports and research customer information and activity suspected of being related to fraud and risk. • Maintained complete understanding of operational business processes, policies and systems. • Worked closely with other departments in Fraud Operations, Product, Technology, Customer Service and Clients as appropriate to remediate issues associated with customer accounts. • Assisted Fraud Management with investigations as needed. • Performed Daily and Weekly QC analysis and reports to Senior Management. • Continuous training and coaching as it related to analyst performance and new initiatives as needed. • Identified and communicated new fraud scenarios and/or process gaps to management as observed during ongoing review of customer accounts. • Assisted with the creation and maintenance of all internal procedures of reviewing, research and investigation of all related check fraud cases
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