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Work Background
FasterOutcomesDirector of Legal Solutions
Oct. 2024 - Dec. 2025United States, BostonAs Director of Legal Solutions, I lead, mentor, and manage a team of AI trainers specializing in legal AI model training. I develop and maintain detailed playbooks outlining responsibilities and daily workflows, define clear team goals, performance metrics, and accountability standards, and manage the end-to-end legal deliverables process. I develop, implement, and maintain SLAs for document workflows and AI training, track and analyze operational metrics including turnaround times, throughput, and error rates, and proactively resolve workflow bottlenecks to drive efficiency and continuous improvement. I ensure proper use of the CRM for ticketing, activity tracking, and documentation, coordinate with the Customer Success team to address client-specific issues, and partner with Product and Engineering teams to improve platform performance while delivering regular reports to leadership.
Isaacs & Isaacs Personal Injury LawyersLitigation Paralegal
Mar. 2024 - Jun. 2025Managed the full life cycle of 80+ personal injury cases, from intake through settlement or trial. Drafted pleadings, motions, discovery requests and responses, and demand letters, as well as ordered and organized medical and employment records and prepared detailed medical chronologies and specials summaries. Reconciled provider bills with asserted liens and assisted with all aspects of demand packages, depositions, mediations, and trial preparation. Maintained consistent communication with clients, adjusters, and medical providers regarding treatment, billing, and case status, while monitoring statutes of limitations and court deadlines. Supported the implementation and optimization of case management systems to improve workflow efficiency.
Custy Law FirmLitigation Paralegal
Mar. 2023 - Mar. 2024Valparaiso, Indiana, United StatesManaged the full life cycle of 60+ personal injury cases, from intake through settlement or trial. Drafted pleadings, motions, discovery requests and responses, and demand letters, while ordering and supplementing medical and employment records and preparing detailed medical chronologies and specials summaries. Reconciled provider bills with asserted liens and supported demand packages, depositions, mediations, and trial preparation. Maintained communication with clients, adjusters, and medical providers regarding treatment, billing, and case status, while monitoring statutes of limitations and court deadlines. Assisted with the implementation of a new case management system and trained and mentored new paralegal and legal assistant staff, creating training guides and conducting lunch-and-learn sessions on legal case management topics.
AmazonSenior Human Resources Manager
Jul. 2020 - Jan. 2023Served as the primary point of contact for leaves of absence and accommodations, educating employees and managers on eligibility, entitlements, and processes. Provided guidance to site managers to ensure business continuity, managed the ADA interactive process, and coordinated workplace accommodations. Maintained detailed documentation of all discussions and outcomes, partnered with third parties for accurate claims processing, and coordinated with payroll and benefits teams to ensure proper pay and benefits continuation. Supported the successful reintegration of employees returning from leave, tracked and analyzed leave trends and compliance metrics, and developed and delivered training for HR staff, managers, and employees.
Private Law OfficeLegal Operations Manager
Jun. 2015 - Mar. 2023Led the strategic planning and execution of firm-wide HR initiatives, overseeing recruitment and onboarding for attorneys, paralegals, staff, and interns. Ensured compliance with federal, state, and local employment laws, managed annual performance review processes, and administered competitive compensation, benefits, and bonus programs. Championed diversity, equity, and inclusion (DEI) initiatives, supported attorney CLE tracking, professional development, and succession planning, and addressed HR-related issues including investigations, conflict resolution, and corrective action plans. Led employee engagement efforts such as wellness programs and firm culture events, oversaw HR operations, policy development, personnel file compliance, and biweekly/monthly payroll processing. Additionally, monitored the full life cycle of all personal injury cases, from intake through settlement or trial.
Meckler Bulger Tilson Marick & Pearson LLPHR Director/Senior Litigation Paralegal
Apr. 2007 - Jun. 2015Chicago, Illinois, United StatesInvestigated case facts and researched relevant laws, regulations, and articles to support legal strategy. Assisted attorneys with drafting routine motions and discovery, managed all aspects of e-discovery including importing, exporting, and indexing, and monitored schedules, deadlines, and court calendars. Reviewed and summarized pleadings and discovery for legal audits, analyzed billing data using pivot tables, vLookup functions, and SQL queries, and coordinated experts, trial logistics, and trial preparation. Administered day-to-day HR operations, managing the HRIS system, payroll processing, timesheet tracking, compensation changes, and employee benefits administration. Maintained confidential employee files, organizational charts, and HRIS data, coordinated orientation and onboarding programs, tracked leaves of absence (FMLA, ADA), and supported employee engagement, training, and DEI initiatives. Generated HR reports and assisted with audits, including personnel file compliance and I-9 verification.
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