University of TennesseeAssociate Athletic Director
Nov. 2016Knoxville, TennesseeOversee athletic event management office and 20 varsity competitions annually. Control $2.7M budget. Orchestrate group travel for 100+ athletes. Manage major travel contracts. Supervise 1,000+ seasonal and 200 contractual staff. ✔ Improved venue safety at football and basketball stadiums (with seating capacities of 102,000+ and 21,000, respectively) while ensuring first-rate guest experiences through developing and implementing emergency management and customer service protocols at venues. ✔ Slashed costs after analyzing and overhauling event department budget, cutting extraneous expenses and allocating funds to optimize operations. ✔ Generated additional revenue while improving customer feedback through implementing fee policy for facility usage/rentals and introducing stadium tours. ✔ Ensured smooth athletic events by securing qualified staff, from security and medical personnel to concessions and parking team members, in addition to coordinating all logistics, including management of credentials, network TV, visiting team needs, and transport of game officials. ✔ Event Manager for Garth Brooks Concert Nov. 16, 2019 in Neyland Stadium (attd: 84,846)