Requests
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Work Background
FISCloud Services, Audit & Compliance Analyst
Jan. 2024
AstadiaSystem Administrator
Jan. 2023 - Dec. 2023Jacksonville, Florida, United States• Answer company phones and assist clients with technical issues or escalate to higher level of support.
• Assist end users with any PC problem such as printing, Windows OS, and Chrome OS.
• Account management and creation through active directory. Implementation of GPO’s
• Assists with troubleshoot network issues, access points, and switches.
• Setup new user accounts, Pc’s and assign permissions, install software.
• Computer repair including virus removal, hardware installation and misc. other issues.
• Basic troubleshooting of AV equipment, projectors, smartboards, and IP Phones.
• Utilization and management of OS Ticket ticketing system.
• Configuring and management of Windows 10 and IOS systems.
• Supporting and troubleshooting Windows 10 and IOS Systems
Miller Network Innovations LLCSystem Administrator
Aug. 2022 - Jan. 2023Jacksonville, Florida, United States
Miller Network Innovations LLCHelp Desk Lead
Aug. 2021 - Aug. 2022Jacksonville, Florida, United States
iVenture SolutionsNOC Analyst
Mar. 2021 - Apr. 2021Jacksonville, Florida, United States
iVenture SolutionsHelp Desk Intern
Feb. 2021 - Apr. 2021Jacksonville, Florida, United States• Respond to and address maintenance alerts which include drive space, management agents not responding, servicing failures, and antivirus information and updates.
• Assis with the builds of new pc’s
• Assis with the new firewall set-ups
• Assist with VMware installs
• Support Microsoft Windows desktop technologies
• Responsible for detailed documentation
• Communicate the need for escalation promptly
• Assis with other small projects as needed
Geek SquadConsultant Agent
Sep. 2019 - Apr. 2021Jacksonville, Florida, United States• Positively engage with the client during the check-in and check-out process
• Ask probing questions, listen and record details, and offer an accurate time estimate for next steps
• Monitor queues and provide status update to clients
• Clearly communicate with team members and clients about repair and repair status
• HDD/SSD installations
• Data Transfers
• Desktop and Laptop set up’s
• Software installations
RJO NETWORKSTech Support
Jun. 2019 - Jul. 2019Norcross, GA• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Implementation and deployment of PC maintenance
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Hardware replacement
• Set up new users' accounts and profiles and deal with password issues
• Software upgrades
ABF FreightRoad Driver
Oct. 2017 - May. 2019Greater Atlanta Area• Run truck and tractor trailer unit to deliver building products to customer within distribution territory.
• Delivered material to destinations, unload materials and complete paperwork.
• Operated Power Industrial Trucks to load and unload delivery vehicle.
• Managed logs and records as per DOT regulations.
• Adhered to laws on commercial vehicle operation as per Federal, State and local authorities.
United States ArmyWater Treatment Specialist
Apr. 2014 - Oct. 2017Fort Carson, CO• Monitor, analyze and regulate the biological, chemical, mechanical components of the system, which result in producing an effluent that consistently meets or exceed standards required for reuse.
• Adjust treatment processes and chemical delivery to ensure water quality exceeds Federal and State standard.
• Investigates new techniques to maintain, protect and enhance water quality and related resources.
• Control equipment and monitor processes for a unit for activated sludge with chlorine pump.
• Maintenance duties include: rigging, new equipment installation, steam systems, pump systems, electrical motors, gear boxes, pipefitting, job planning, and WTP equipment repair.
UPSParttime Supervisor
Jun. 2009 - Nov. 2012Jacksonville, Florida
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