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Work Background
Vice President of Human Resources
Miller IndustriesVice President of Human Resources
Nov. 2023Chattanooga, Tennessee, United StatesI manage organization's HR policies, goals, and initiatives, covering recruitment, training, employee relations, compensation, and benefits. My role involves setting strategic objectives for long-term talent management to ensure we maintain a high-performing workforce. I'm also responsible for introducing new policies and ensuring compliance with labor laws to promote continuous organizational improvements. Working closely with the administrative team and managers, I help shape HR and business strategies that align with production and project requirements to boost organizational effectiveness. Key achievements include: • As an integral member of the executive leadership, I manage an HR budget at our corporate headquarters. • I've played a pivotal role in driving the company’s annual revenue to $1.153 billion by implementing robust strategic initiatives. • I introduced a step and grade compensation system that reduced payroll expenses. • I achieved annual savings in our employee insurance budget and improved cost management and access to essential medications by leading the separation of our pharmaceutical plan from the medical plan. • I enhanced efficiency by implementing an HR information system, which cut project costs and supported adoption through extensive training and change management strategies. • I led the launch of a Qualified Automatic Contribution Arrangement (QACA) Safe Harbor 401k plan, increasing employee engagement in retirement plans and raising the average deferral rate. • I directed HR efforts during the successful acquisition and integration of a hydraulic cylinder factory, overseeing the onboarding and training of over 75 employees to align with our company culture. • I enhanced our company benefits by integrating a vision plan, flexible spending accounts, a scholarship program, and an emergency fund.
Corporate Director Of Human Resources
Miller IndustriesCorporate Director Of Human Resources
Oct. 2018 - Nov. 2023Chattanooga, Tennessee AreaI oversee all corporate and field HR services, including employee relations, staffing, and recruitment, with a strong focus on enhancing workforce capabilities. I lead a dedicated 12-person team that provides HR guidance across various business units such as Manufacturing, Warehouse, Engineering, and Sales, ensuring support and strategic alignment with our company’s goals. Here are some significant achievements from my role: Key achievements include: • I managed a new life insurance carrier initiative that resulted in annual savings. • I successfully transitioned our 401K plan from Transamerica to Principal, which not only saved the company and employees in fees but also improved the retirement plan's benefits and cost-effectiveness. • I direct daily HR operations across four U.S. locations, supporting 1,300 employees and contributing to an annual revenue of over $848 million. • I expanded leadership training and secured training grants over three years, significantly boosting management effectiveness.
Human Resources Manager
Miller IndustriesHuman Resources Manager
Aug. 2014 - Oct. 2018Chattanooga, TNI oversaw a team of seven, managing key HR functions such as employee relations, benefits, compensation, talent acquisition, training and development, employee safety, and HRIS systems, which has significantly improved our operational efficiency. My role included crafting HR communication strategies and enhancing organizational processes to boost employee retention. Additionally, I oversee leadership coaching, conflict resolution, and succession planning to increase employee engagement. Key achievements include: • I oversaw HR strategies and operations at three manufacturing plants, closely collaborating with 670 non-union employees, plant leadership, and corporate teams. • I implemented an upgrade to Kronos 8.0, dramatically reducing errors in timekeeping and payroll through better system processing. • I developed an in-house recruiting program, cutting annual recruitment costs. • I redesigned our performance management system, saving annual salary expenses. • I initiated a weld training program that reduced welder turnover, enhancing production quality and stability. • My efforts in executing HR communications, projects, and strategies have significantly increased employee engagement and improved managerial processes. • I improved communication and compliance by introducing a new intranet and upgrading our I-9 verification system. • I reduced onboarding costs by securing better rates from new pre-employment test vendors.
Human Resources Manager
Lamp Post GroupHuman Resources Manager
Nov. 2011 - May. 2014Chattanooga, Tennessee AreaI implemented a range of HR policies and procedures, benefits programs, performance management frameworks, recruitment strategies, and organizational structures tailored to the specific needs of client companies based on their size, culture, and industry. I conducted thorough reviews of existing workplace, employee, and management policies and led the design, development, and implementation of updated policies and handbooks to ensure compliance with current regulations and to meet evolving business needs. I also engineered scalable HR practices to support startups during periods of rapid growth and heightened workforce demands, including a performance appraisal system and HRIS system enhancements. Key achievements include: • I managed two HR assistants in delivering comprehensive HR services, including employee relations, talent acquisition, recruitment, performance management, training, HRIS, and employee safety, adhering to legal requirements across nine states under a shared services model. • I secured an $83.2K training grant for a client by researching and applying for state funds through the Tennessee Department of Economic & Community Development. • I orchestrated HR startups in multiple locations such as Denver, San Antonio, and the Gulf Coast region, facilitating uniform HR practices across these new sites. • I fostered a safe organizational environment by educating business owners on best practices to reduce risks of liability, litigation, and non-compliance. • I enhanced a client's employer brand, achieving recognition on Forbes’ Most Promising Companies and Inc. Hire Power listings. • I overhauled the performance appraisal process, which reduced annual salary expenses and increased efficiency by 41%, by implementing a system that measures success indicators specific to each employee’s role.
Human Resources Coordinator
Coca-Cola Bottling Company UnitedHuman Resources Coordinator
Dec. 2007 - Nov. 2011Chattanooga, Tennessee Area• Provided HR support for a manufacturing, sales, and distribution branch with 550+ union and non-union employees, including Employee Relations, Talent Acquisition, Onboarding, Compensation, Benefits, Training, HRIS, and Employee Safety. • Supported employees with electronic self-service transactions and responded to employee inquiries regarding policies and company programs. • Recruited and interviewed for positions in the Manufacturing facility, using online job postings, applicant tracking systems, and job fairs. • Developed and implemented multiple key programs including employee return-to-work program, injury investigation training program, and sales incentive program.
Key Achievements
Coca-Cola Bottling Company UNITED, Inc.Key Achievements
Dec. 2007 - Nov. 2011• M&A - Provided comprehensive assistance in the acquisition and integration of a logistics company by performing accurate job analysis, forecasting payroll budget, and recruiting 40 employees • Retrieved over $35K in past-due insurance premiums from employees on leave of absence. • Engineered significant reduction in SAP and Kronos operational errors through creation of effective standard operating procedures for commonly used HR software processes.
Human Resources Coordinator
Maxim Healthcare ServicesHuman Resources Coordinator
Aug. 2005 - Dec. 2007Chattanooga, Tennessee Area• Responsible for coordinating the onboarding, CEU training, and credentialing process, administration of payroll and benefits, and providing employee relations support for ~150 employees. • Liaison between Maxim Corporate and branch employees regarding benefits and payroll issues, as well as resolving grievances related to payroll/benefit issues. • Provided knowledgeable assistance with the training of District HR Coordinators.
Key Achievements
Maxim Healthcare StaffingKey Achievements
Aug. 2005 - Nov. 2007• Played a major role in delivering a 60% increase in net income by engineering a significant reduction in payroll costs and successfully negotiating favorable employee salaries • Contributed to a $1M+ increase in 2006 gross revenues by maintaining client staffing and implementing effective recruitment methods. • Steered facility to pass every state audit with zero deficiencies and achieve the highest internal audit score in the district through maintaining personnel and training records. • Increased audit scores by 23% through the implementation of an innovative performance improvement plan for all southeast district offices that included mock auditing and the development of appropriate process solutions. • Pioneered development of a light-duty work program that cut workers' compensation temporary total disability costs by 3%.

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