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Work Background
Relationship Manager
Axis BankRelationship Manager
Sep. 2016 - Sep. 2018Guwahati, Assam, India
Deputy Manager
HDFC BankDeputy Manager
Jan. 2015 - Sep. 2016 Consistently winning the sale after analyzing the client’s most critical issues and challenges  Developing and executing best practices in business development and portfolio client management systems  Managing client relationships strategically based on business and marketing objectives.  Ensuring the successful closure of renewals and identify new business opportunities.  Seeking and gaining referrals, references, and valuable introductions to build core network for business  Assembling, leading and managing a result driven team of Branch Sales Officers through mentorship, guidance and training on new developments in Operations and Client Management.  Guiding teams to utilize thought leadership to deliver clients’ business goals in innovative ways.
ASSISTANT MANAGER
ICICI BankASSISTANT MANAGER
Feb. 2011 - Jun. 2014 Document verification for Saving and Current accounts  Reviewing all KYC Records for accuracy / completeness / compliance with AML regulatory requirements  Monitoring TAT for account activation & answering all the queries related to KYC and AML  Presenting the file and KYC analysis to Compliance for review/approval when required or necessary, highlighting material risks or concerns as well as any exceptions or missing information based on internal policy or external regulatory requirements.  Organising workshops for branch officials on Scan based Imaging Software in remote branches  Ensuring compliance with all AML laws, regulations, guidelines, written procedures, KYC, customer/transaction monitoring.  Effectively conducting AML /KYC formality reports on questionable accounts and transactions.  Responsible for Inward & Outward Clearing of cheques through Cheque Truncation System
Senior Customer Service Associate
AccentureSenior Customer Service Associate
Apr. 2010 - Jan. 2011Bengaluru, Karnataka, IndiaRSA Insurance
CUSTOMER SERVICE
HSBCCUSTOMER SERVICE
Jun. 2007 - Oct. 2009 Assisting US clients and resolving their banking related queries  Cross selling a variety of products including Savings accounts, Overdraft Protection and Credit Cards.

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