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Work Background
Axis BankRelationship Manager
Sep. 2016 - Sep. 2018Guwahati, Assam, India
HDFC BankDeputy Manager
Jan. 2015 - Sep. 2016 Consistently winning the sale after analyzing the client’s most critical issues and challenges
Developing and executing best practices in business development and portfolio client management systems Managing client relationships strategically based on business and marketing objectives.
Ensuring the successful closure of renewals and identify new business opportunities.
Seeking and gaining referrals, references, and valuable introductions to build core network for business Assembling, leading and managing a result driven team of Branch Sales Officers through mentorship, guidance and training on new developments in Operations and Client Management. Guiding teams to utilize thought leadership to deliver clients’ business goals in innovative ways.
ICICI BankASSISTANT MANAGER
Feb. 2011 - Jun. 2014 Document verification for Saving and Current accounts
Reviewing all KYC Records for accuracy / completeness / compliance with AML regulatory requirements
Monitoring TAT for account activation & answering all the queries related to KYC and AML
Presenting the file and KYC analysis to Compliance for review/approval when required or necessary, highlighting material risks or concerns as well as any exceptions or missing information based on internal policy or external regulatory requirements.
Organising workshops for branch officials on Scan based Imaging Software in remote branches Ensuring compliance with all AML laws, regulations, guidelines, written procedures, KYC, customer/transaction monitoring.
Effectively conducting AML /KYC formality reports on questionable accounts and transactions.
Responsible for Inward & Outward Clearing of cheques through Cheque Truncation System
AccentureSenior Customer Service Associate
Apr. 2010 - Jan. 2011Bengaluru, Karnataka, IndiaRSA Insurance
HSBCCUSTOMER SERVICE
Jun. 2007 - Oct. 2009 Assisting US clients and resolving their banking related queries
Cross selling a variety of products including Savings accounts, Overdraft Protection and Credit Cards.
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