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Work Background
AHPRA (Australian Health Practitioner Regulation Agency)Investigator / Inspector
Aug. 2017South Australia, AustraliaManage and investigate complaints about fake health practitioners, on behalf of Ahrpa and the 15 national health practitioner professional Boards, to establish whether or not someone is actually a registered practitioner or not. Don't fake it, you won't make it!
Vito BeltrameProperty Manager
Oct. 2016 - Aug. 2017O'Halloran Hill, SADay to day oversight of project implementation, asset maintenance, goods deliveries, supplies inventories, finance, site security and IT domains.
City of MarionCommunity Safety Inspector
Aug. 2014 - Oct. 2016Sturt, South AustraliaInterpreted and applied broad range of legislation and Council’s By-Laws to help build community safety and well-being. Delivered a blend of educational, administrative and enforcement duties with a strong commitment to exceptional customer service outcomes and the development of sustainable professional relationships. Worked autonomously in the field and as part of a team. Investigated complaints, prepared reports, monitored and enforced parking regulations, provided advice to the public, and animal management. I gathered evidence, obtained statements, conducted records of interview, wrote reports, issued expiation notices, prepared documents for court and made recommendations to the Team Leader regarding issuing of legal Orders. The following are some examples of the types of the types of complaints I investigated (not an exhaustive list):
• Animal management including dog attacks; barking dog complaints; dogs that are wandering at large which involves restraining and impounding dogs; cats; animals that are causing a nuisance
• Abandoned vehicles including arranging for vehicles to be Impounded
• Illegally dumped rubbish
• Unsightly premises
• Complaints related to Councils By-Laws
• Overhanging vegetation
• Fire prevention
I:
• Worked effectively with a broad range of individuals and external organisations, including SA Police, Westfield Marion, CFS, SAMFS, RSPCA, Housing SA, councils and vets.
• Made informed and accountable decisions about investigation outcomes, including: educating animal owners, issuing expiation notices, and preparing Orders and prosecution briefs.
• Effectively managed a diverse and heavy workload and high conflict situations.
• Used a variety of computer programs skills to prepare reports, maintain records and communicate.
• Was a Work Health and Safety representative, an Enterprise Bargaining Staff Representative, and a Fire Prevention Officer.
RSPCA (SA)Animal Welfare Inspector
Apr. 2013 - Jul. 2014Adelaide, Australia- Investigating allegations of cruelty towards animals in accordance with the Animal Welfare Act 1985 in South Australia and RSPCA SA’s Investigation and Prosecution Policy.
- Assessing animals and their welfare, including companion animals, livestock and wildlife species.- Resolving minor animal welfare issues through education of owners and issue of instructions (Animal Welfare Notices)
- Seizing of animals from situations of neglect and ill treatment.
- Compiling prosecution briefs for court hearings against offenders under the Animal Welfare Act 1985.
- Treating and caring for animals and carrying out euthanasia when required.
- Attending animal rescues of sick and injured animals, including large scale emergency responses.
- Completing all necessary documentation relating to investigations of reports including database updates, expiation notices and written directions.
- Liaising extensively with animal owners, internal and external stakeholders and members of the public in connection with animal welfare issues and the role and function of the Society.
-Working collaboratively with a range of external organisations, including but not limited to SAPOL, DENR , PIRSA, councils and vets.
Minton Farm Animal Rescue CentreVolunteer Web Site Administrator
Jan. 2012 - Jun. 2024South Australia, AustraliaLiaised with Minton Farm's owner Bev Langley regarding results required from their old web site.
Registered new www.MintonFarm.org site
Created new website
Exported content fromold .com.au site to new .org site
Redesigned layout
Added additional content to increase SEO and Google page rank
Added additional meta data and SEO techniques to increase the .org's Google rank organically.
New .org site ranked on page 1 of Google within 4 weeks of going live.
Regularly added Newsletter content to .org site.
Created consumer inquiry pages, including 'Contact Us' and 'Volunteer Expression of Interest"
Inserted Google Analytics code on .org site.
myPhysioSAPractice/Office Manager
Jan. 2012 - Dec. 2013As a senior member of the business I effectively managed the overall administrative functioning of two clinics and ensured the business was operating smoothly and efficiently on a day to day and year by year basis. I identified problems in a timely manner and provided potential solutions, of which the majority are approved by the directors and implemented. I regularly conducted business analysis with a view to reducing inefficiency, and increasing productivity and profit, including analysis of financial, marketing and human resources. I was responsible for managing the business and a team of seven administration staff. As well as being a contact point for 8 physios, 3 massage therapists, 7 allied health practitioners and reporting to three practicing physiotherapist Directors. Responsibilities included:
• Reviewed, created and implemented KPI’s for Administration and Clinical staff.
• Managed administration staff and including recruitment, reviews and training
• Managed ongoing financial responsibilities, including payroll (fortnightly), accounts receivable and account payable, reconciliation, petty cash, banking, payroll tax, monthly and “end of the year” reporting and payment of superannuation, BAS, IAS and WorkCover, using MYOB and internet banking. • Reviewed and streamlined and improved procedures for appointment management, patient records and practitioner clinical notes, invoicing, receipting (using SmartSoft’s FrontDesk practice management software), debt recovery, financial reporting and banking, and marketing.
• Reviewed, implemented and managed the use of MYOB for book keeping and accounting, payroll, BAS and bank reconciliations by creating MS Excel spreadsheets for data analysis, verification and calculation.
• Implemented simple, accurate and cost saving stock control system using FrontDesk.
• Created business Policy and Procedure Manual, which includes detailed step by step instructions, policy, and illustrated instructions and video tutorials.
Advantage Accountants SABusiness Turnaround Consultant
Jan. 2010 - Dec. 2011
Attic LaddersState Manager SA
Jan. 2009 - Dec. 2010Managed sales, expense and profit budgets.
Managed staff rosters on a weekly basis; created an interview and induction program for all staff; reviewed and improved staff job descriptions and contracts.
Prepared and implemented a successful marketing plan.
Oversaw and maintained accurate and compliant record keeping procedures.
Audited and identified onsite hazards at state office and removed hazards.
Reviewed and implemented improved work flow process. Continuous Improvement Strategies
Reviewed and recommended the acquisition of upgraded IT equipment to meet the needs of the growing state office.
Reconfigured the state office layout to reduce double handling of stock and to save time which led to improvements in work flow and the reduction of stock
Re-developed and managed inventory control systems state wide.
Cleared showroom and storeroom stock that had been idle for in excess of three years and generated profits from items that were considered write-offs.
Mawson Medical CentrePractice Manager
Jan. 2007 - Dec. 2009Hove, South AustraliaPerformed accounting and finance functions, using QuickBooks including: management of budgets; preparation of financial statements; and bookkeeping duties such as payroll, financial reporting and BAS. Developed and oversaw patient accounting policy and procedures to improve professional standards and protect the patients and the business. Ensured the practice exceeded Accreditation standards.
Reviewed, updated and implemented Human Resources policy manual focusing on job descriptions, workplace agreements, negotiated salary packages, conflict and dispute resolution, disciplinary procedures, interviews and induction programs.
Developed and implemented new staff training programs, quality assurance, patient satisfaction programs, and IT Disaster Recovery Plan, including researching and purchasing a new business enterprise server.
Formulated a new Marketing Plan, and created marketing products and evaluated effectiveness.
Negotiated third party contracts and leases for various projects, including office equipment, insurances, finance and suppliers. Established and reviewed patient fee schedules to create profitability.
Developed, managed and maintained inventory control systems, and customer relationship management (CRM) systems. Provided Practice Management Software update installations, training and database management. Expenditure Reduction Strategies
Implemented a ‘paperless’ office strategy that resulted in savings in excess of $27K on stationary, storage and wage costs. Negotiated and modified account payment and banking policies and procedures that resulted in a $7K per annum saving on bank fees. Implemented a ‘Pay-On-The-Day’ policy for patient accounts which significantly improved cash flow. Recovered over $65K in outstanding patient accounts in a four month time frame. Eliminated business debt of $48K in less than six months.
Footprint Podiatry ClinicsBusiness Manager
Jan. 2006 - Dec. 2010Brighton, South AustraliaChanged the business structure of the company from sole trader to incorporated.
Organised and conducted regular professional development activities for the health professionals through external sources to improve patient health outcomes and ensure compliance with regulations. Conducted internal disciplinary investigations into complaints by patients against health practitioners.
Managed monthly and year-end financial reporting using MYOB.
Developed a strong 2-year marketing plan including a comprehensive analysis of existing business to support future expansion.
Project managed the complete relocation and fit-out of the Brighton clinic from start to finish in less than four weeks.
Privately marketed and sold the West Lakes clinic for $50K more than the owner anticipated. Revenue and Profit Expansion
Grew business turnover from $68K in 2006 to $278K in 2008 which was achieved through the implementation of a marketing strategy to attract new business. Increased profits by close to 170% in this two year period. Website Marketing
Developed and launched a web site for Footprint Podiatry consistently appeared on page one of Google for keywords ‘podiatry Brighton SA’ and ‘podiatrist Brighton SA’.
Investa SolutionsFinance broker
Jan. 2006 - Jan. 2006Adelaide, Australia
Northern Territory Police, Fire and Emergency ServicesDetective Senior Constable
Jan. 1997 - Jan. 2006Career positions included: Detective in Major Crime (Criminal Investigation Branch) in charge of the Stolen Motor Vehicle Unit, founding member of the NT Police Mountain Bicycle Patrols and Juvenile Diversion Unit.
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