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Work Background
Relativity ArtistsBooking Agent
Dec. 2023Spain, IbizaBoutique booking and management agency for electronic artists
Health Support Services (WA health system)A/Manager Service Operations
Jan. 2022 - Oct. 2025Australia, PerthKEY ROLE STATEMENT As part of the Health Support Services (HSS) ICT Business Unit, the Manager Service Operations is responsible for: • Promoting and optimising ICT service delivery; representing Service Operations in cross functional activities • Ensuring client needs and expectations are appropriately responded to and managed with visibility of HSS commitment to supporting business requirements. • Monitoring demand management for ICT services provided by HSS. • Reviewing existing business processes and efficiencies to ensure appropriate allocation of resources. • Contributing to ICT business development and change management.
Sas Artist ManagementTalent Manager
Jan. 2020Freelance booking agent, project coordinator, stage manager, tour manager
Office of the Government Chief Information OfficerSenior Project Manager
Dec. 2016 - Jun. 2017West Perth, AustraliaThe objectives of the Office of the Government Chief Information Officer are to collaborate with government departments and industry to stabilise cost, increase value for money and minimise risk in the delivery of Information Communications Technology (ICT) across the Western Australian public sector. The Senior Project Manager is responsible for providing program and project management services to support the delivery of the whole of government ICT Strategy, policy, processes, standards and frameworks. This includes the preparation and delivery of change and communication strategies across multiple projects being delivered with or by different government agencies. The myWA Program - Convenient access to Government services. myWA Alpha is a public opportunity to help shape the future of government digital services for the Western Australian community so they are convenient and save time. The longer term vision of fast, easy access to all online government services will take time. This will be completed in phases that will deliver regular improvements and make additional services available.Visit http://alpha.wa.gov.au/about-mywa/ to check out the prototype and provide feedback. Role responsibilities Project Management Communication and relationship management Business analysis Problem solving and negotiation Internal engagement http://gcio.wa.gov.au/ https://alpha.wa.gov.au/
North Metropolitan TAFEManager Information & Application Services
Apr. 2016 - Apr. 2020NorthbridgeReviews proposals for new digital initiatives and provides specialist advice on information management Provides advice and guidance on security strategies to manage identified risks and ensure adoption and adherence to standards Investigates major breaches of security, and recommends appropriate control improvements; contributes to development of information security policy, standards and guidelines Responsible for day-to-day management and work allocation of the team to meet agreed service levels. Specifies, agrees and applies standards. Ensures that tracking and monitoring of performance is carried out, metrics and reports are analysed, and issues are resolved Collaborates with and facilitates stakeholder interaction, as part of formal or informal consultancy agreements. Seeks to fully address client needs, enhancing the capabilities and effectiveness, by ensuring that proposed solutions are properly understood and appropriately exploited Carries out risk assessment within a defined functional or technical area of business Takes full responsibility for the definition, approach, facilitation and satisfactory completion of College projects Drafts and maintains the policy, standards and procedures for compliance with relevant legislation
Central Institute of TechnologyBusiness Information Support Coordinator
Apr. 2012 - Dec. 2013Northbridge, Western AustraliaKey responsibilities Ensure that Central’s enterprise business services and information solutions are adequately supported. Assist in the evaluation, deployment, and maintenance of current and future information solutions, to ensure enhanced services for students and staff utilising contemporary project management methodologies. Coordinate a team of customer service professionals involved with supporting business operations and Institute wide communications Assist with Identifying and coordinating risk mitigation, and ensures compliance with relevant legislation and standards. Establish and develop internal relationships with portfolios and directorates to underpin sound working relationships.
JavaCove Beach HotelHotel Manager
Dec. 2009 - Jan. 2011Batu Karas, West Java, IndonesiaA small, stylish beachfront hotel for surfers and adventurous souls seeking sun and surf in a remote and relaxed Indonesian village. Winner of numerous TripAdvisor excellence awards Responsibilities Supervising staff in the following departments: Reservations; Front Office; Housekeeping; Maintenance; Kitchen; Restaurant/Bar. Streamlining existing systems and implementing new systems and workflows to ensure smooth and efficient hotel operations. Create basic CRM process for repeat customers. Improving service standards and staff productivity through on the job training of local staff and performance reviews Creation of training manuals Controlling and ordering stock for all hotel departments Responding to email, phone and walk-in enquiries and processing bookings made by individuals, travel wholesalers and agents. These may be in English or Indonesian. This will also involve assisting customers with changes and or cancellations of bookings and refunds of monies paid. Booking guest services with outsourced suppliers and arranging payment for services (i.e. chartered airport transfers). Issuing guest documentation such as invoices, bills, breakfast vouchers etc. Collecting payments from guests and issuing receipts. Ability to deal with customer complaints professionally to ensure a satisfactory outcome is reached for both parties. Maintaining accurate and regular records of all financial transactions. Reconciling daily takings, closing meal periods and night audit processing through PMS (Property Management System). Overseeing hotel maintenance schedules.
Brighton Institute of TechnologyMarketing Manager
Aug. 2008 - Dec. 2009Melbourne, AustraliaSince established in 2004, BIT has developed an excellent reputation for delivering vocationally relevant, affordable and high quality courses, which has made us one of the fastest growing educational institutes within Australia. BIT aims to help you achieve successful career outcomes in your chosen field. Responsibilities: Contribute to the identification, development, implementation and promotion of policy, marketing strategies, plans and operational processes for the effective marketing, promotion and recruitment of full-fee paying in-bound International students. Advise and promote to prospective students and education agents within Australia and overseas of BIT facilities, services and appropriate courses of study to suit their needs and future employment intentions, as well as appropriate pathways to further study after completion of their course at the Institute. Develop international market information through the establishment of new contacts and the identification of market opportunities to attract new international students from variety of international locations. Utilise the custom designed CRM applications to record key information linked to activities. Plan and organise overseas visits and liaison with overseas educational agencies in order to conduct seminar and interview programs internationally as required. Represent the Institute in recruitment, marketing and promotional activities within the local and international arena. Ensure that recruitment processes are consistent with both Institute and Australian government policies and requirements. Monitor functions of overseas agents with regard to the recruitment of genuine students, student success and positive outcomes. Prepare and place relevant advertising both within Australia and internationally. Project manage the development of the BIT website and deliver the final product Manage and maintain current website, as well as create new website content
Tourism Western AustraliaProject Coordinator / Service Delivery Officer
Jan. 2007 - Aug. 2008Perth, AustraliaTourism WA is the State Government agency responsible for promoting Western Australia as an extraordinary holiday destination. Its focus is on marketing the State; developing, attracting and promoting major sporting, cultural and business events; and developing significant tourism infrastructure and projects. Responsibilities: Project coordination and delivery of all eMarketplace partner websites CRM administration & provisioning support. Help Desk support for internal and external staff and eMarketplace partners Providing training for eMarketplace partners (MOSS and CMS) Online content creation and coordination Quality Assurance (QA) checks Creation of training manuals Statistics – Omniture, Netratings Supporting the Content and Service Delivery Manager Australian Tourism Data Warehouse assistance
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