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Work Background
Operations Manager (Remote)
Above and Beyond Property RestorationOperations Manager (Remote)
May. 2019 - Mar. 2025Operations Manager. Field team and administrative Operations Manager in a water mitigation, mold remediation and construction services company. I escalated within the company from Customer Care Agent to Customer Care Supervisor, to Operations Manager, having direct actions in: -External and internal clients’ communication and managing expectations (residential and commercial), regarding service proposals and delivery of services. -Project Management activities (planning, estimating, operations supervision, scheduling, invoicing). -Insurance claims follow up though Service third party portals. -Reporting to vice president and CEO level. -Operations process standardization within Asana, and across company Standard Operational Processes (SOPs) as Project lead. -Emergency response services – teams coordinator. -Vendor relationship and onboardings. -HR related activities, such as field and admin teams
Procurement Request Management Agent (Hybrid)
Hewlett Packard EnterpriseProcurement Request Management Agent (Hybrid)
Jul. 2014 - Jan. 2017Guadalajara, JaliscoProcurement Request Management Agent (Hybrid) Dedicated procurement account manager for Latin America projects: Nokia Siemens, PepsiCo, Andina Bottlers. -Suppliers contact and relationship manager. -Purchase Order creation and follow up end to end. -Supplier invoice and payment process follow up. -Historical backlog records management. -Direct contact with client’s project managers. Delivery coordination.
Sales Specialist
Aramed Medical Laboratory -Medical SimulatorsSales Specialist
Jun. 2012 - Apr. 2014Guadalajara, JaliscoSales specialist. Sales customer service in a medical simulators company (private, public and education sector). -Accounts Receivable process. -Purchase Order creation and follow up end to end (USA, Asia). -Imports process follow up (USA, Asia). -Client file management.
Reclutador
GreenpeaceReclutador
Feb. 2012 - Jun. 2012
Customer Service
Mancera Ernst & YoungCustomer Service
Mar. 2006 - Jun. 2008Chihuahua, Chihuahua, MéxicoCustomer Service - Customer satisfaction program manager. Program directed to Tier 1 and 2 clients. -HR related activities, such as auditors training seminars (Mexico North) for employees (planning/coordination). -Planning/coordination of Fiscal updates seminars for clients.

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Office Administrator Expertise
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